USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access is limited access only due to unscheduled maintenance.

We will update this message when we receive additional information.

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATE

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Feb. 5, 2025 —

R 051650Z FEB 25 MID320000760542U
FM COMDT COGARD WASHINGTON DC TO ALCOAST
BT UNCLAS
ALCOAST 047/25 SSIC 1401
SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATE
A. Executive Order, Ending Radical And Wasteful Government DEI Programs And Preferencing
B. OPM Memo of January 21, 2025, Initial Guidance Regarding DEIA Executive Orders
C. Executive Order, Ending Illegal Discrimination and Restoring Merit-Based Opportunity
1. REFs (A) through (C) require the federal government to end all programs, policies, and practices
that promote "Diversity, Equity, and Inclusion" and related principles. To ensure alignment with
this guidance, the Coast Guard is initiating a review of Officer
Evaluation Report (OER) forms and Enlisted Employee Review (EER) forms.
2. OER: While this review is ongoing, the WORKPLACE CLIMATE dimension in the OER is temporarily
suspended.
a. Reported on Officers and Rating Chains are ordered not to evaluate, mark, or include comments
related to this dimension in OERs and will leave that dimension blank for all OERs with an end of
period that occurs on 31 January 2025 through 31 July 2025 and any OER that is delayed past 31 July
2025 due to PCS of the ROO or change in RO. An update will be provided by 31 July 2025 for OERs
with an end of period on or after 30 August 2025.
b. Guidance will be provided to future boards and panels to appropriately account for this
temporary suspension.
3. EER: While this review is ongoing, use of the RESPECT FOR OTHERS performance competency in the
EER and EER Support Form is temporarily suspended.
a. This direction affects all EERs with an effective date on or after 2 February 2025.
b. Due to the DA requirement that all performance competencies have a numerical value, Rating
Chains shall assign a mark of '4'
under RESPECT FOR OTHERS to all enlisted members (paygrades E1-E9).
The mark of a 4 has been assigned as a placeholder and is not an indication of the member's
performance of duties.
c. Guidance will be provided to boards and panels to appropriately account for this temporary
suspension.
4. OPM and EPM are directed to take all necessary action to ensure compliance with the above,
including but not limited to rejecting the submission, returning for modification, or otherwise
redacting the dimension.
5. Suspending use of performance dimensions WORKPLACE CLIMATE in the OER and RESPECT FOR OTHERS in
the EER does not change the expectation that members at all times, foster a respectful workplace
climate and adhere to our Core Values of Honor, Respect, and Devotion to Duty.
6. Mr. Gary C. Rasicot, Deputy for Personnel Readiness (CG-DCMS-DPR), sends.
7. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.