USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Travel News - Legacy Calculator Drop Down in mLINQS

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Jan. 22, 2025 —

Legacy Calculator Drop Down in mLINQS

If an AO/Admin has started a claim using the Legacy process and needs to make adjustments to the claim for calculation purposes, please submit a PPC Help Ticket requesting temporary access to the Legacy Process Calculator, as this drop down in the mLINQS PCS application has been shut off to the fleet. Please use the provided template on our travel page. PPC will handle these claims on a case-by-case basis. All new PCS travel orders should originate from DA which will merge to mLINQS (live) and should be processed that way. Please visit mLINQS PCS travel application for updated information, guides and tutorials.

New PCS Travel Claim Process: Route the DA PCS order (ensure order notes are completed) to get it approved into a “Ready” status. Funding is no longer added to the DA orders. Once the order is in “Ready” status, DA will transmit relocation data to mLINQS. Once data is received by mLINQS, you can begin the PCS travel claim process to include adding the funding amounts.

IAW 087-23 ALCGPSC - ETS created Open Authorizations are no longer authorized for use. This Trip will need to be created using a regular Authorization or under a DA Created Open Authorization if applicable for PCS. Please see https://www.dcms.uscg.mil/ppc/Travel/ETS/Guides/ for job-aids on how to create travel authorizations or ask your AO and /or Admin for assistance. We will be returning this approval in ETS.

For PCS claim information see https://www.dcms.uscg.mil/ppc/travel/mllinqs/

For TDY claim information see E-Gov Travel Service (ETS) (uscg.mil)

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.