USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGPSC 013/25 SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD PERSONAL DATA EXTRACTS AND PROFILE LETTERS

PRINT | E-MAIL

Jan. 21, 2025 —

R 211332Z JAN 25 MID180001564204U
ALCGPSC 013/25
SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD PERSONAL DATA EXTRACTS AND
PROFILE LETTERS
A. ALCGPSC 150/24
B. ACTIVE DUTY CWO APPOINTMENT GUIDE
1. Personal Data Extracts (PDE): In accordance with Ref A, PDEs are
available for viewing in Direct Access (DA) for PY25 Active Duty CWO
Appointment Board applicants. Applicants are responsible for ensuring
the accuracy of the information contained within their PDE. Para 7 of
Ref B provides the PDE description and can be found at the following
link: https://uscg.sharepoint-mil.us/sites/psc_spo/pscopm/1/a/SitePages/CWO-Appointment.aspx
2. Applicants unable to view their PDE may not have submitted their
Panel Application properly and should notify their Commanding Officer,
P&A, and CG PSC (opm-1) immediately. Upon verification of eligibility,
CG PSC (opm-1) will provide the PDE to the member in DA.
3. Eligible reserve members competing in the 2025 active duty CWO
appointment process should be aware that only active duty time is
creditable. As a result, the time in service calculation listed on the
PDE is often inaccurate. Eligible reserve members must email an up-todate statement of creditable service to CG PSC (opm-1) via the address
listed in Ref B by 27 JAN 2025 so that the time in service
calculation can be manually adjusted.
4. Candidates are responsible for ensuring their PDE is correct and
should report any discrepancies to the chain of command and P&A no
later than 27 JAN 2025.
5. Profile Letters: On or about 10 FEB 2025, profile letters will be
available for viewing in DA. Para 9 of Ref B provides the profile
letter description.
6. Preboard Eligibility List: The preboard eligibility list
consisting of those applicants whose scores qualify them as primary or
alternate candidates will be generated and published via ALCGPSC 17
February 2025.
7. The subject line of any correspondence addressed to CG PSC (opm-1)
relating to the CWO Appointment Board must read "PY25 Active Duty CWO
Appointment Board." E-mail is preferred; please send e-mail
communication to HQS-SMB-CGPSC-OPM-1-BOARDS.
8. For additional guidance, please email CG PSC (opm-1) at HQS-SMBCGPSC-OPM-1-BOARDS.
9. RDML Z. Merchant, Commander, Personnel Service Center, sends.
10. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.