USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.).

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGENL 005/25 SUBJ: UPDATED FIRST TOUR STABILITY ASSIGNMENT PRACTICE FOR BOATSWAIN's MATES, MACHINERY TECHNICIANS, MARINE SCIENCE TECHNICIANS, OPERATION SPECIALISTS AND STOREKEEPER RATINGS

PRINT | E-MAIL

Jan. 16, 2025 —

ROUTINE
R 142013Z JAN 25 MID180001539348U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGENL
BT
UNCLAS
ALCGENL 005/25
SUBJ: UPDATED FIRST TOUR STABILITY ASSIGNMENT PRACTICE FOR BOATSWAIN's MATES, MACHINERY
TECHNICIANS, MARINE SCIENCE TECHNICIANS, OPERATION SPECIALISTS AND STOREKEEPER RATINGS
A. ALCGENL 186/24 ENLISTED PERSONNEL MANAGEMENT (EPM) ASSIGNMENT YEAR 2025 KICK OFF
B. Military Assignments and Authorized Absences, COMDTINST M1000.8 (series)
C. ALCGENL 177/23 FIRST TOUR STABILITY ASSIGNMENT PRACTICE FOR BOATSWAIN's MATES,
MACHINERY TECHNICIANS, MARINE SCIENCE TECHNICIANS, OPERATION SPECIALISTS AND STOREKEEPER
RATINGS
D. ALCGENL 231/24 UPDATED ENLISTED PERSONNEL MANAGEMENT (EPM) ASSIGNMENT YEAR 2025
TIMELINE
1. This SITREP updates the First Tour Stability Beta Test for Boatswain's Mates (BM), Machinery
Technician (MK), Marine Science Technician (MST), Operations Specialist (OS), and Storekeeper (SK).
2. Historically, members who advance are required to fill a service need at the
next higher paygrade regardless of rotation date. EPM maximizes fleet-up opportunities but often
advancing members must transfer to a new unit. Rapid turnover increases operational risk for the unit
and reduces geo-stability for our members.
3. In Assignment Year (AY) 2024, EPM introduced the First Tour Stability Beta Test. This beta test allowed
E4s in the above ratings, assigned to their first unit from A-School, to complete a full tour regardless of
advancement. Since its inception, First Tour Stability has provided geo-stability for members and
promoted continuity at units. However, the beta test has resulted in increased E5 vacancies across the
fleet which increases operational risks at those units.
4. The following First Tour Stability practices are effective as of this message:
a. Members who were assigned to their first unit from A-School under the First Tour Stability Beta Test
prior to publication of this message will remain until tour completion per the original beta test policy,
unless they request to short tour, or a service need requires a transfer.
b. A member who is assigned to their first unit from A-School under the First Tour Stability Beta Test
after the publication of this message and advances to E5, will remain at their first unit for no more than
one additional year in a billet to paygrade mismatch and will compete for re-assignment the following
Assignment Year.
c. EPM-2 will maximize fleet-up opportunities for members who advance to E5 at their first unit from A-School.
d. If a member under First Tour Stability advances to E5 prior to their tour completion date and desires
to transfer during the AY, they can submit a short tour request to PSC-EPM-2.
e. If a member advances to E5 and is required to transfer but desires to remain at their first unit from A-School until tour completion, they can request an Advancement Opt Out.
f. Per the original Beta Test, members who advance to E5 may still be required to fill a service need
position at a new unit upon advancement.
g. The effectiveness of this assignment practice will be evaluated by PSC-EPM-2, prior to commencing
future AYs.
5. It is the responsibility of every member competing for assignment to pursue all available positions in a
given AY. Members are encouraged to seek career counseling from their respective AO to discuss
realistic eResume submission guidelines.
6. Please refer to respective AO SharePoint sites for updates to AY25 timelines and Points of Contacts:
a. BM: Boatswain's Mate (BM) (sharepoint-mil.us)
b. MK: Machinery Technician (MK) (sharepoint-mil.us)
c. MST: MST Assignments (sharepoint-mil.us)
d. OS: OS Assignments - Home (sharepoint-mil.us)
e. SK: Storekeeper (SK) (sharepoint-mil.us)
7. Released by: CDR J. G. McCarron, EPM-2 Branch Chief
8. Internet Release Authorized
BT

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.