USCG Pay & Personnel Center

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PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGPSC 005/25 SUBJ: PY25 DECEMBER REGULAR-TO-RESERVE COMMISSION APPOINTMENT PANEL RESULTS

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Jan. 16, 2025 —

R 132058Z JAN 25
FM COMCOGARD PSC WASHINGTON DC
TO ALCGPSC
BT
UNCLAS
ALCGPSC 005/25
SUBJ: PY25 DECEMBER REGULAR-TO-RESERVE COMMISSION APPOINTMENT PANEL RESULTS
A. Coast Guard Medical Manual, COMDTINST M6000.1 (series)
1. The Secretary has approved the report of the selection panel convened
on 3 December 2024 recommending the following officers for a Reserve
commission. Officers approved for a Reserve commission are listed below
in alphabetical order:
No. Rank Name Dept
1 LT Childs, Austin A. MSST LA/LB OPS SPRT DEPT
2 LT Hanson, Marissa N. OL-SFLC-NORFOLK VA
3 LT McConnel, Robert H. AIRSTA BORINQUEN
4 LT Murrow III, Donald L. AIRSTA BARBERS PT
5 LT Pehrson, Abigail G. ICC COUNTER NETWORK ACT DIV
6 LT Robinson, Jake C. PACAREA (PAC-81)
2. Current and former officers listed above shall have a DD-2697 completed
by a CG Medical Officer, in accordance with article 2.A.1.d(3) of REF A,
and ensure a copy is on file with CG PSC-RPM-1.
3. CG PSC-RPM-1 will contact members with rehire instructions. Current
officers will be accessed into the Reserve by their servicing
administrative office. Former officers will be accessed by CG PSC-RPM-3.
4. Officers who expect to be in zone for selection during promotion year
2026 should contact CG PSC-RPM-1 immediately. Accession into the Reserve
Component must be completed prior to any selection board convening date.
5. For any officer identified above who has already separated from active
duty, guidance on how to complete the accession for a Reserve commission
will be forwarded via e-mail or memo using the contact information listed
in Direct Access.
6. The Panel's membership and units are listed below:
Rank Name Unit
CDR John C. Elkins, USCGR PSU 305 COMMAND STAFF
CDR Claire P. Davenport, USCGR RL-(CG-1M11)-PORTSMOUTH VA
CDR Baron Z. Rickenbaker, USCGR D5 FORCE READINESS BR (DXR)
7. Questions regarding the Regular to Reserve application process
may be submitted via email to ARL-SMB-CGPSC-R2R-ROASP@uscg.mil.
8. Questions regarding the selection process or reserve officer promotions
may be submitted via email to HQS-SMB-CGPSC-RPM-BoardsPanels@uscg.mil.
9. Questions regarding assignment to the Selected Reserve (SELRES) may
be submitted via email to HQS-SMB-CGPSC-RPM-2-ASSIGNMENTS@uscg.mil.
10. RDML Z. Merchant, Commander, Personnel Service Center (CG-PSC), sends.
11. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.