USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 467/24 SSIC 11101 SUBJ: PROMULGATION OF HOUSING PROGRAM INSTRUCTION

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Dec. 17, 2024 —

R 171529Z DEC 24 MID120001647286U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 467/24
SSIC 11101
SUBJ: PROMULGATION OF HOUSING PROGRAM INSTRUCTION
A. Housing Program, COMDTINST 11101.13H
B. Coast Guard Housing Manual, COMDTINST M11101.13G
1. This ALCOAST announces the promulgation of REF (A) and the
cancellation of REF (B). REF (A) contains significant quality
of life enhancements, some of which are summarized below.
2. The Coast Guard has expanded eligibility to Coast Guard leased
housing: Leased Housing Contracting Officers may now contract
leases up to 60 days in advance of member's arrival and retain
existing leases up to 60 days between change of occupancy to
ensure availability in locations with limited private sector
rental housing.
3. Enhancements to unaccompanied personnel housing (UPH) include
the elimination of UPH service fees for accompanied members whose
dependents do not reside within a reasonable commuting distance of
their permanent duty station.
4. General policy updates include prohibition of convicted sex
offenders from residing in Coast Guard controlled housing;
Clarification that use, possession, distribution, or cultivation
of any Schedule I drug, even with a prescription is illegal in all
Coast Guard controlled housing; Members with dependents desiring
to participate in the Family Child Care Service Provider program
may now request assignment to Coast Guard owned housing that exceeds
their bedroom requirements by one bedroom, and in OCONUS locations
where inventory permits E-6s and above may occupy two-bedroom homes
converted to unaccompanied use without a roommate provided no
qualified families are displaced.
5. No paper distribution will be made of REF (A). REF (A) is
available on SharePoint at:
(Copy and Paste URL Below into Browser)
https://play.apps.appsplatform.us/play/e/default-369ba0d5-02
cb-4d2f-94fd-9212cc24b78c/a/449d74ad-9685-44e3-934b-46c72a05
e1a2?tenantId=369ba0d5-02cb-4d2f-94fd-9212cc24b78c&source=portal
6. For policy questions contact COMDT (CG-1M2) at
HQS-SMB-CG-Housing@uscg.mil.
7. CAPT Ryan P. Matson, Acting Assistant Commandant for Military
Personnel (CG-1M), sends.
8. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.