USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGPSC 160/24 SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE

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Dec. 2, 2024 —

R 271850Z NOV 24 MID120001588157U
ALCGPSC 160/24
SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE
A. ALCGPSC 082/24
B. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3A
C. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2C
1. Service need necessitated review of the cutoffs established for the 2024 Warrant
Officer Appointment Cycle (1 June 2025 through 31 May 2026). As a result, the cutoffs
established in Ref A are revised as follows:
A. Aviation Engineering (AVI) specialty is revised to:
(No. 10) SABANGAN JR, JACINTO A. AETCS
B. Boatswain (BOSN) specialty is revised to:
(No. 21) FENSTERMACHER, AMANDA L. BMC
C. Cyber Missions Management (CMM) specialty is revised to:
(No. 7) LURAS, JACOB P. DCC
D. Criminal Investigator (INV) specialty is revised to:
(No. 12) BELL, ASHLY N. ITC
E. Diver (DIV) specialty is revised to:
(No. 0) N/A N/A
F. Electronics (ELC) specialty is revised to:
(No. 11) WHITMORE, CHARLES N. ETC
G. Finance and Supply (F&S) specialty is revised to:
(No. 20) JONES, DAMON D. SKC
H. Information Systems Management (ISM) specialty is revised to:
(No. 11) MURRAY, KRYSTOFER N. ITC
I. Intelligence Systems Specialist (ISS) specialty is revised to:
(No. 4) CASKEY, MOLLIE B. ISC
J. Maritime Law Enforcement and Security Specialist (MLES) specialty is revised to:
(No. 4) PARDUE, REX A. MEC
K. Maritime Safety Specialist Deck (MSSD) specialty is revised to:
(No. 13) LOVELACE, SARAH M. MSTC
L. Maritime Safety Specialist Engineering (MSSE) specialty is revised to:
(No. 17) MOORE, KEVIN W. EMC
M. Marine Safety Specialist Response (MSSR) specialty is revised to:
(No. 1) JAMES, WELDON T. MSTC
N. Material Maintenance (MAT) specialty is revised to:
(No. 11) FRAZIER, JONATHAN H. DC1
O. Medical Administration (MED) specialty is revised to:
(No. 4) ORTIZ, CHELSEYREYANNE K. HSC
P. Naval Engineering (ENG) specialty is revised to:
(No. 35) CASTANEDA, ARTHUR E. MKC
Q. Operations Systems Specialist (OSS) specialty is revised to:
(No. 9) HERNANDEZ, FRANCO L. OSC
R. Personnel Administration (PERS) specialty is revised to:
(No. 16) GURLEY, LINDSAY K. YNC
S. Public Information (INF) specialty is revised to:
(No. 0) N/A N/A
T. Weapons (WEPS) specialty is revised to:
(No. 0) N/A N/A
2. The next review of cutoffs will occur as needed. This and all future updates will
address revisions only.
3. Per Article 3.A.13.D of Ref C, those candidates whose names appear at or above the
cutoff for appointment to warrant grade or whose names appear below the cutoff but
who are subsequently offered appointment to warrant grade are not eligible for
advancement to E-7, E-8, or E-9. Recommendation of these members for advancement to
E-7, E-8, or E-9 will be invalidated and their names will be removed automatically
from the established enlisted advancement eligibility list 60 days after publication
of the final eligibility list unless they have notified both PSC-OPM and PSC-EPM of
their intention to decline appointment to chief warrant officer. Per Article 3.A.13.d
of Ref C, PSC may grant special consideration to allow a member to advance prior to
accepting or declining a CWO appointment in the following situation: member is above
the most recent cut on either the enlisted advancement eligibility list or the CWO
list and will execute enlisted PCS or fleet-up orders to fulfill the responsibilities
at the next higher pay grade. Requests for advancement must be submitted to Commander
(CG PSC-EPM).
4. Those who decline appointment or who voluntarily elect removal from the
eligibility list are not eligible to re-compete for appointment for five years.
Commanding officers must ensure the appropriate administrative remarks entry (CG-3307) required IAW Article 1.A.21.d of Ref c is prepared and entered in the member’s
PDR.
5. Released: RDML Z. Merchant, Commander, CG Personnel Service Center.
6. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.