USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

E-GOV TRAVEL SYSTEM (ETS) E-MAIL ISSUE RESOLVED

The issue preventing ETS emails from being received to USCG email addresses has been resolved. Please re-initialize the accounts that did not have access, and the member should now receive the link to reset the account. Remember to have them check junk mail.

Please note a change with the update- these initialize links are now only active for 24 hours - anything after that will need a new link. Forgot Password button links are only active for 5 minutes

All emails for documents pending approval/status/reservations/etc... - should be coming through to the USCG email addresses.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 449/24 SSIC 1000 SUBJ: CONTINUATION OF PREVIOUS UPDATES TO MILITARY ASSIGNMENTS AND AUTHORIZED ABSENCES

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Dec. 2, 2024 —

R 271620Z NOV 24 MID120001587608U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 449/24
SSIC 1000
SUBJ: CONTINUATION OF PREVIOUS UPDATES TO MILITARY ASSIGNMENTS
AND AUTHORIZED ABSENCES
A. COMDT COGARD WASHINGTON DC 171316Z FEB 23/ALCOAST 067/23 -
"Non-chargeable Convalescent Leave to Support Service Members in
their Recovery from Sexual Assault"
B. COMDT COGARD WASHINGTON DC 061436Z MAR 23/ALCOAST 091/23 -
"Twelve Month Deferment for Post-Partum Members"
C. COMDT COGARD WASHINGTON DC 301241Z MAR 23/ALCOAST 126/23 -
"Bereavement Leave for Service Members"
D. COMDT COGARD WASHINGTON DC 181537Z APR 23/ALCOAST 153/23 -
"Compensation and Credit for Maternity Leave Taken by Reserve
Component Members"
E. Military Assignments and Authorized Absences, COMDTINST M1000.8A
1. This ALCOAST repromulgates the policy changes in REFs (A) through
(D) without additional changes.
2. For ease of access, the References are available via the
Directives and Publications Library at:
(Copy and Paste URL Below into Browser)
https://play.apps.appsplatform.us/play/e/default-369ba0d5-02cb-4d2f
-94fd-9212cc24b78c/a/449d74ad-9685-44e3-934b-46c72a05e1a2?tenantId
=369ba0d5-02cb-4d2f-94fd-9212cc24b78c&source=sharebutton&sourcetime
=1731007570117
3. Questions or changes may be directed to Office of Military
Personnel Policy COMDT (CG-1M1) at: HQS-PolicyandStandards@uscg.mil.
4. These changes will be made to the next revision of REF (E), which
will be released within the next year.
5. This message will be cancelled on 26 NOV 2025.
6. CAPT R.P. Matson, Acting Assistant Commandant for Military
Personnel (CG-1M), sends.
7. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.