USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

TRICARE ALLOTMENT VERIFICATION

Following the DEERS incident and cancellation of TRICARE allotments in the past, you are strongly encouraged to verify an active allotment and status. You are not in danger of being dropped due to a 90-day grace for coverage. Any discrepancies can be resolved by submitting a PPC Help Ticket to re-establish the allotment: PPC-DG-CustomerCare@uscg.mil

We are aware of the problem with the TRICARE allotment(s) disappearing from pay slips. We are working with programmers to correct it. In the meantime, we encourage you to call TRICARE to ensure that your payment is current, and your coverage is not suspended. TRICARE: 1-800-538-9552.

We apologize for the inconvenience, and we are doing our best to resolve the issue as quickly as possible.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGPSC 154/24 SUBJ: DIRECT ACCESS (DA) – YEAR END LIMITED AVAILABILITY

PRINT | E-MAIL

Nov. 25, 2024 —

R 221233Z NOV 24 MID120001572780U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGPSC
BT
UNCLAS
ALCGPSC 154/24
SUBJ: DIRECT ACCESS (DA) – YEAR END LIMITED AVAILABILITY
A. ALCOAST 426/24
1. As announced in reference (a), there will be no field access to DA from
0600 18 Dec 2024 until 0600 03 Jan 2025. Commands/SPOs will not have access
to view data nor enter any pay and/or personnel actions during this period.
System availability will be restored for all users at 0600 03 Jan 2025.
2. Transactions with an effective, start, or end date between 18 Dec 2024
and 02 Jan 2025 for accessions, separations, PCS, and reserve orders should
be avoided. If unavoidable, the transactions will need to be entered after
system availability has been restored and a trouble ticket must be
submitted to PPC to have data corrected in DA.
3. All Reserve E8 evaluations shall be entered and finalized by COB 17 Dec
2024.
4. All leave with a start or end date through 03 Jan 2025 shall be approved
by COB 17 Dec 2024.
5. Promotions and advancements with effective date of 01 Jan 2025 will be
processed after system availability is restored 3 Jan 2025. Members should
expect their 15 Jan 2025 pay to reflect entitlements earned beginning 1 Jan
2025 in their new pay grades.
6. Actions for a decedent affairs case shall be processed as normal. SPOs
shall contact PPC Customer Care immediately to have the transaction entered
in DA.
7. E-resumes and EERs cannot be submitted during the DA unavailability
period.
8. Direct questions during this time to PPC Customer Care Branch (CCB) at
785-339-2200/toll free 1-866- 772-8724, via e-mail to
ppc-dg-customercare@uscg.mil or by completing a trouble ticket at
https://www.dcms.uscg.mil/ppc/ccb/.
9. RDML Z. Merchant, Commander, Personnel Service Center (CG-PSC), sends.
10. Internet release authorized.