USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGPSC 145/24 SUBJ: 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL RESULTS

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Nov. 13, 2024 —

R 122159Z NOV 24 MID120001535831U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGPSC
BT
UNCLAS
ALCGPSC 145/24
SUBJ: 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL RESULTS
A. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2 (series)
B. Guidance and Eligibility Criteria for Enlisted Personnel Boards and
Panels, PSCINST 1401.2
1. Commander, CG Personnel Service Center (CG PSC) has approved the final
report of the 2024 Reserve Master Chief Advancement Panel (RMCAP) that
convened on 16 October 2024. The list of eligible Senior Chiefs below is
effective 1 January 2025 through 16 December 2025. The following Senior
Chiefs, listed in order of merit, are recommended and eligible for
advancement to Master Chief:
No Rank Name Unit
1 YNCS REID, STACY S. CAREER INVESTMENT DIV
2 MSTCS HALTER, GREGORY A. SEC E GREAT LAKES CMD CADRE
3 BMCS YAFFE, IAN F. CG STA SOUTH PORTLAND
4 IVCS BARRY, SEAN C. CGIS SENIOR RSV SEC
5 MECS SIMMONS, JONATHAN M. BASE CHARLESTON
6 BMCS LAWTON, JOHN Q. LDC CPO ACADEMY
7 MSTCS PASCAL, IRWIN CG STA LITTLE CREEK
8 YNCS RIOLO, LAURA L. SEC DETROIT CMD CADRE
9 BMCS STEPHANOS, JOHN T. CG STA BOSTON
10 MECS SMITH, JACOB R. SEC CHARLESTON ENFORCEMENT DIV
11 BMCS BENTLEY, CHRISTOPHER J. CG STA BELLINGHAM
12 OSCS DEMORAT, STEPHEN R. CG STA SOUTH PORTLAND
13 MECS OTT, MATTHEW T. SEC DEL BAY CMD CADRE
14 GMCS BAL, JASON R. CG STA EATONS NECK
15 BMCS CHEVAL, ADRIEN O. SEC VIRGINIA CMD CADRE
16 CSCS GOMES, AMANDA H. CG-IMAT EMERGENCY MGMT DEPT
17 ETCS SAMPSON, RHETT H. ESD BALTIMORE
18 BMCS GRULKE, JOSHUA P. SEC N GREAT LAKES CMD CADRE
19 MECS OBERMEYER, CHRIS J. OL-PAC MSRON 1-SAN DIEGO
20 MKCS GADBOIS, ERIC D. SEC LAKE MICH CMD CADRE
21 BMCS MASTRANGELO, BRYAN S. CG STA JONES BEACH
22 MKCS DURRETT, MICHAEL E. CG STA MIAMI BEACH
23 MKCS RIDAD, JOHN D. C. PSU 312 COMMAND STAFF
24 SKCS THOMPSON, JEANE M. RL-(LANT-83)-BUZZARDS BAY MA
25 MKCS OTT, JASON J. SEC OHIO VAL CMD CADRE
26 BMCS FOLCKEMER, JOSHUA D. COMMANDANT (CG-0923)
27 MECS SUMMERS, DANIEL M. MSU PORT ARTHUR
28 MECS FREEMAN, ROBERT M. PSU 307 COMMAND STAFF
29 IVCS TOLAND, JEFFREY L. CGIS SENIOR RSV SEC
30 BMCS CANAZZI, ROBERT J. CG STA BUFFALO
31 GMCS JONES, JOSEPH B. PSU 308 WEAPONS DIV
32 BMCS SONNIER, BRITTNEY R. CG STA PORT OCONNOR
33 MKCS MCNAMEE, MATHEW B. SFLC MOBILE LOGISTICS BR
34 BMCS LARSON, ROSS A. CG STA PORTSMOUTH
35 DCCS YATES, CORY L. BASE ST LOUIS
36 MKCS DUSSAULT, COREY M. PACAREA (PAC-3SF)
37 MKCS LOCKWOOD, GREGORY J. PSU 301 MAINTENANCE DIV
38 MKCS FAZIO, ANTHONY SFO ATLANTIC CITY
39 BMCS PIZZIGNO, JOSEPH G. CG STA PONCE DE LEON INLET
40 BMCS BIANCA, MARCUS A. CG STA FREEPORT
41 ISCS GUARENTE, BRIAN J. COMMANDANT (CG-212)
42 YNCS MAGINNIS, BETH E. BASE CHA SPO (PS)
43 BMCS HUNT, CHRISTOPHER A. CG STA FORT LAUDERDALE
44 MSTCS COLON, RODNEY L. SEC SAN JUAN INSPECTIONS DIV
45 BMCS VANDERPOL, BRADY S. PSU 313 WATERSIDE SECURITY DIV
2. This list of eligible Senior Chiefs above will not be republished as
personnel advance, lose eligibility, or are removed from advancement
consideration. Commanding Officers and Officers in Charge shall notify the
Coast Guard Pay and Personnel Center (ADV) and CG PSC-RPM when a member's
eligibility changes, including withdrawal of advancement recommendation.
Notifications should be made through CG PPC's Customer Care Branch using
the methods found on their website: https://www.dcms.uscg.mil/ppc/ccb/
3. Panel membership for the 2024 RMCAP and their units are listed below:
Name Unit
Ernest N. Brown, CAPT, USCGR CGRU JTRU US TRANSCOM
Nicholas A. Bernice, MCPO, USCGR LANTAREA (LANT-00B)
Kristen A. Santini, MCPO, USCGR D9 COMMAND CADRE(D)
Abigail R. Scrocco, MCPO, USCGR D1 COMMAND CADRE(D)
Theresa F. Joyce, MCPO, USCGR PSC PSD SURGE STAFFING SEC
4. CG PSC-RPM will release additional information regarding the 2025 RMCAP
at a future date. Candidates for the 2025 RMCAP should familiarize
themselves with references (a) and (b).
5. For questions regarding the Panel process, please contact RPM-1 Boards
and Panels at HQS-SMB-CGPSC-RPM-BoardsPanels@uscg.mil.
6. For questions regarding assignments, please contact RPM-2 at
HQS-SMB-CGPSC-RPM-2-Assignments@uscg.mil.
7. RDML Z. Merchant, Commander, Personnel Service Center (CG-PSC), sends.
8. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.