USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS (DA)

At 0600 EST, Wednesday, December 18, 2024, availability to DA will be limited to only those users performing tasks associated with 2025 payroll and regulatory changes. DA will be reactivated at 0600 EST, Friday, January 3, 2025. This limited availability is necessary to prevent the submission of self-service, unit P&A and SPO transactions that could potentially conflict with legislative and regulatory changes. Limited availability to DA impacts all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service in DA for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system. Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs. We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs. The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Pay & Personnel News Updates from our Branches

ALCOAST 426/24 SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS

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Nov. 12, 2024 —

R 121605Z NOV 24 MID120001534745U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 426/24
SSIC 1000
SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO
DIRECT ACCESS
1. This ALCOAST announces necessary preparations in advance of the
scheduled period of limited availability to Direct Access. This is
required to ensure members' pay and benefits are updated to reflect
the 2025 pay rates and other regulatory changes, which include COLA,
BAH, and tax rates.
2. At 0600 EST, Wednesday, December 18, 2024, availability to Direct
Access will be limited to only those users performing tasks
associated with 2025 payroll and regulatory changes. Direct Access
will be reactivated at 0600 EST, Friday, January 3, 2025. This
limited availability is necessary to prevent the submission of
self-service, unit P&A and SPO transactions that could potentially
conflict with legislative and regulatory changes.
3. Limited availability to Direct Access impacts all active duty,
reservists, retirees, annuitants, and civilian supervisors of
military members. During this timeframe, access to self-service in
Direct Access for all users will be unavailable. This means no
login access, including no ability to submit absence requests, no
processing of pay or separation transactions and no processing of
orders to include Reserve IDT, ADT, etc.
4. Separate guidance for commands and SPOs will be provided in an
upcoming ALCGPSC message. Guidance pertaining to A and C school
orders will be provided in an upcoming ETQC training advisory.
Commanders, Commanding Officers, Officers-in-Charge and Command
Senior Enlisted Leaders should advise all members of the need to
complete any required work prior to 0600 EST, Wednesday,
December 18, 2024.
5. For questions regarding this ALCOAST, including requests for
access during this period, contact LT Brenda J. Rosado,
Brenda.J.Rosado@uscg.mil
6. Mr. Gary C. Rasicot, Deputy for Personnel Readiness
(CG-DCMS-DPR), sends.
7. Internet release is authorized.