USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

FSMS WILL BE UNAVAILABLE 01 OCT 24 to 15 OCT 24

For further instructions please use: ALCGFINANCE 033/24 SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLY FY25 FSMS DOWNTIME > United States Coast Guard > Coast Guard Pay and Personnel News (uscg.mil)

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system. Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs. We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs. The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Pay & Personnel News Updates from our Branches

ALCOAST 383/24 - UPDATED CRITICAL HOUSING AREA (CHA) POLICY

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Sept. 30, 2024 —

R 301650Z SEP 24 MID120001424013U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 383/24
SSIC 11101
SUBJ: UPDATED CRITICAL HOUSING AREA (CHA) POLICY
A. Critical Housing Areas (CHA), COMDTINST 11101.15B
B. Critical Housing Areas (CHA), COMDTINST 11101.15A
1. This ALCOAST announces the promulgation of REF (A) and
the cancellation of REF (B). REF (A) authorizes significant
quality of life enhancements for accompanied and unaccompanied
members, summarized below.
2. Critical Housing Areas (CHA) policy has been updated to allow
members in receipt of PCS orders to a CHA location, or assigned to
an area that is subsequently designated a CHA, to request Basic
Allowance for Housing, and if applicable Cost of Living Allowance
in the Continental Unites States, for a location other than members'
Permanent Duty Station, or in the case of unaccompanied members,
for the location of members' residence.
3. In all cases the criteria set forth in REF (A) must support
non-availability of housing.
4. For policy questions contact COMDT (CG-1M2) at
HQS-SMB-CG-Housing@uscg.mil.
5. RADM M. W. Raymond, Assistant Commandant for Military Personnel
(CG-1M), sends.
6. Internet release is authorized.