USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 361/24 - LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024

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Sept. 19, 2024 —

R 181245Z SEP 24 MID120001395858U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 361/24
SSIC 7220
SUBJ: LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024
A. Military Assignments and Authorized Absences, COMDTINST M1000.8A
B. 10 U.S.C. Section 701
C. COMDT COGARD WASHINGTON DC 281049Z AUG 24/ALCOAST 332/24
1. To avoid leave balance issues at the end of the fiscal year,
commands and supervisors are directed to approve or disapprove all
pending Direct Access (DA) absence requests by COB 20SEP2024.
Requests submitted after this date must be approved or denied
immediately. Military members should check their DA account to
ensure all pending requests have been cleared prior to the deadline.
2. Per REF (B), military members are authorized to carry over
a maximum of 60 days of leave into the next fiscal year; exceptions
are described in REF (C). Processing pending absence requests will
significantly reduce leave balance errors and minimize the impact
on members from both losing leave (leave adjusted to 60 days) and
being charged in FY25 for leave taken in FY24.
3. Directions on how to view a complete list of pending absence
requests and how to correct, modify, and/or delete requests can be
found in this Direct Access User Guide:
(Copy and Paste URL Below into Browser)
https://www.dcms.uscg.mil/Portals/10/CG-1/PPC/GUIDES/GP/Absence/
Chargeable%20Absence%20Requests.pdf
4. POC. Leave-related policy questions can be sent to
HQS-PolicyandStandards@uscg.mil. For Direct Access assistance,
members and commands can contact PPC Customer Care via their
servicing Personnel and Admin Office.
5. RADM M. W. Raymond, Assistant Commandant for Military
Personnel (CG-1M), sends.
6. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.