USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system. Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs. We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs. The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Self-Service

https://hcm.direct-access.uscg.mil
https://e2.gov.cwtsatotravel.com/

Pay & Personnel News Updates from our Branches

ALCOAST 361/24 - LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024

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Sept. 19, 2024 —

R 181245Z SEP 24 MID120001395858U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 361/24
SSIC 7220
SUBJ: LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024
A. Military Assignments and Authorized Absences, COMDTINST M1000.8A
B. 10 U.S.C. Section 701
C. COMDT COGARD WASHINGTON DC 281049Z AUG 24/ALCOAST 332/24
1. To avoid leave balance issues at the end of the fiscal year,
commands and supervisors are directed to approve or disapprove all
pending Direct Access (DA) absence requests by COB 20SEP2024.
Requests submitted after this date must be approved or denied
immediately. Military members should check their DA account to
ensure all pending requests have been cleared prior to the deadline.
2. Per REF (B), military members are authorized to carry over
a maximum of 60 days of leave into the next fiscal year; exceptions
are described in REF (C). Processing pending absence requests will
significantly reduce leave balance errors and minimize the impact
on members from both losing leave (leave adjusted to 60 days) and
being charged in FY25 for leave taken in FY24.
3. Directions on how to view a complete list of pending absence
requests and how to correct, modify, and/or delete requests can be
found in this Direct Access User Guide:
(Copy and Paste URL Below into Browser)
https://www.dcms.uscg.mil/Portals/10/CG-1/PPC/GUIDES/GP/Absence/
Chargeable%20Absence%20Requests.pdf
4. POC. Leave-related policy questions can be sent to
HQS-PolicyandStandards@uscg.mil. For Direct Access assistance,
members and commands can contact PPC Customer Care via their
servicing Personnel and Admin Office.
5. RADM M. W. Raymond, Assistant Commandant for Military
Personnel (CG-1M), sends.
6. Internet release is authorized.