USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 361/24 - LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024

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Sept. 19, 2024 —

R 181245Z SEP 24 MID120001395858U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 361/24
SSIC 7220
SUBJ: LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024
A. Military Assignments and Authorized Absences, COMDTINST M1000.8A
B. 10 U.S.C. Section 701
C. COMDT COGARD WASHINGTON DC 281049Z AUG 24/ALCOAST 332/24
1. To avoid leave balance issues at the end of the fiscal year,
commands and supervisors are directed to approve or disapprove all
pending Direct Access (DA) absence requests by COB 20SEP2024.
Requests submitted after this date must be approved or denied
immediately. Military members should check their DA account to
ensure all pending requests have been cleared prior to the deadline.
2. Per REF (B), military members are authorized to carry over
a maximum of 60 days of leave into the next fiscal year; exceptions
are described in REF (C). Processing pending absence requests will
significantly reduce leave balance errors and minimize the impact
on members from both losing leave (leave adjusted to 60 days) and
being charged in FY25 for leave taken in FY24.
3. Directions on how to view a complete list of pending absence
requests and how to correct, modify, and/or delete requests can be
found in this Direct Access User Guide:
(Copy and Paste URL Below into Browser)
https://www.dcms.uscg.mil/Portals/10/CG-1/PPC/GUIDES/GP/Absence/
Chargeable%20Absence%20Requests.pdf
4. POC. Leave-related policy questions can be sent to
HQS-PolicyandStandards@uscg.mil. For Direct Access assistance,
members and commands can contact PPC Customer Care via their
servicing Personnel and Admin Office.
5. RADM M. W. Raymond, Assistant Commandant for Military
Personnel (CG-1M), sends.
6. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.