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USCG Pay & Personnel Center             

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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ALCGFINANCE 033/24 SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLY FY25 FSMS DOWNTIME

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ALCGFINANCE 033/24

FM COMDT COGARD WASHINGTON DC
TO ALCGFINANCE
BT
UNCLAS
ALCGFINANCE 033/24
SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLY
FY25 FSMS DOWNTIME
A. ALCGFINANCE 023/24 FY24 FINANCIAL MANAGEMENT AND REPORTING
CLOSEOUT GUIDANCE
B. Financial Resource Management Manual (FRMM), COMDTINST M7100.3
(series)
C. ALCGFINANCE 029/24 GUIDANCE FOR TEMPORARY DUTY TRAVEL ORDERS
CROSSING FISCAL YEARS
1. Per REF (A), FSMS will be unavailable from 01OCT24 to OOA 15OCT24
Additionally, it is estimated that funds will not be loaded to the
project and task level in FSMS prior to 18OCT24.
2. Per REF (B), inability to access financial systems does not
prevent members from committing funds and making obligations,
provided the following criteria are met:
a. Funding: With the exception of obligations to continue operations
authorized by law that are necessary for safety of human life,
protection of property, or national security during a potential lapse
in appropriations, receipt of OMB approved apportionments and
corresponding DHS approved allotments must be made to the Coast
Guard prior to committing and obligating funds. CG-83 will announce
the date funding will be made available and amounts for each
allotment code via SEPCOR. Allotment Code Holders shall ensure
communication of project and task funding levels and maintain funds
balance oversight until funds are loaded to the project and task
level in FSMS. In the event of a lapse in appropriations, separate
guidance on funding restrictions will be provided.
b. Recording Commitments and Obligations Outside of FSMS:
Commitments and obligations must be recorded in a manner that
accurately captures information to maintain funds control and enable
subsequent recording in the financial system once it becomes
available. Units shall ensure a repeatable method is used to record
commitments and obligations and which allows for ease of reference
when FSMS becomes available for use in FY25. CG-913 has provided
specific guidance for processing and documenting contracting actions
while FSMS is not available via:<https://uscg.sharepoint-mil.us/:b:/s
/CGCC/ERWb1GnErv5Dg3vkDzupL50BcshcnciWdvApu96rM27gTg?e=Zi8aaf >
OOA 15OCT24, units will be able to record zero-dollar commitments and
obligations in FSMS but will be required to modify those entries once
funds are loaded. In many cases, a local ledger will be most
efficient to maintain proper documentation and a running tally of
available balances. In FSMS, the process for creating zero-dollar
awards/obligations from zero-dollar requisitions/commitments is the
same as creating fully-funded obligations from fully-funded
commitments. When creating zero-dollar obligations from zero-dollar
commitments, use the following job aid:
<https://uscg.sharepoint-mil.us/:b:/r/sites/CGCC/Content%20Library/
How%20Do%20I%20Create%20a%20Zero%20Dollar%20Requisition.pdf
?csf=1&web=1&e=alURuE >
c. Recording Transactions in PRESS/BOLT: Units currently using
PRESS/BOLT should continue to do so in FY25. Transactions impacting
FY25 POETs should be entered in the FY25 version of PRESS/BOLT.
Additional information will be available on the PRESS landing page on
the Common Core site. The FY24 version of PRESS/BOLT will continue to
be available for receipting and other closeout actions only.
d. Recording Commitments and Obligations Using Interfacing Systems:
Specific guidance will be released for interfacing systems,
as needed.
In general, if the interface requires a funds check with FSMS to
record a commitment or obligation, the interfacing system will not
allow for recording until funds are loaded in FSMS unless the funds
check can be turned off. The following are brief guidelines:
i. ETS Travel - E-Gov Travel System funds check will be turned off in
ETS until funds are loaded in FSMS. Per Ref (C), starting 01OCT24,
travel can be booked in ETS using FY25 POETs. Units must still keep a
local ledger of obligated amounts associated with ETS transactions in
order to maintain funds control.
ii. DA - Direct Access will remain available for issuing orders.
Depending on the type of orders, different steps will be followed to
create orders. For travel associated with accessions or A & C
Schools, members should follow ETQC guidance for booking travel in
ETS following receipt of orders. SEPCOR guidance for PCS and
Short-Term ADOS orders is forthcoming.
iii. AMMIS - Asset Maintenance Management Information System will be
available to record commitments and obligations following CG-83
communications verifying funds availability.
iv: NESSS - Naval and Electronic Supply Support System will be
available to record commitments and obligations following CG-83
communications verifying funds availability.
v: AUXDATA- AUXDATA II will not be fully functional until funds are
loaded in FSMS to facilitate the funds check process. CG-BSX-1 has
authorized directors to issue verbal orders on a case-by-case basis
for operational needs. Directors must ensure coordination with funds
managers to track funding balances during this interim period.
vi: G-Invoicing - The Government Invoicing interface with FSMS is
not expected to be live until after 01OCT24. Prior to G-Invoicing
interface go-live, buyer-side reimbursable agreements where the
Coast Guard is purchasing from other government agencies will be
entered in the Sharepoint tracker on CG Portal.
vii: CANAPS - Ceiling and Number Assignment Processing System will
be available to request new Pollution projects and authorities.
Federal On-Scene Commanders (FOSCs) should utilize CG-5136's to
track costs.
3. Units shall limit purchasing actions until FSMS is available and
can support the funds check process, provided no operational impacts
exist in doing so. Additionally, it is important to note that
payment on FY25 invoices and travel vouchers cannot be made until
FY25 funds are loaded in FSMS.
4. POC: CDR Mario Teixeira (CG-833), 202-372-3575,
Email: Mario.B.Teixeira@uscg.mil
5. CAPT P. J. Granati,
Chief, Office of Resource Management (CG-83) sends.
6. Internet release authorized.

 



The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.