USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

PPC Assumes Technical Authority for YN

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Sept. 6, 2024 —

Good Day,

Effective 1 October 2024, the Pay & Personnel Center (PPC) will assume all responsibilities associated with exercising Technical Authority for all Yeoman and military pay and personnel administration. As Technical Authority for military pay and personnel administration, PPC now has the responsibility, accountability, and authority to establish, monitor, and approve technical standards, tools, processes, and best practices, and to certify conformance with standards, requirements, policy, and statute. From 1 October 2024 on, PPC will be the central repository for all information and questions regarding yeoman technical authority.

What does this mean for Yeoman in the field?

Not a lot will change initially for YN in the field. PPC has been and will remain the Coast Guard’ s number one source for all pay and personnel administration information. In the coming months, YN will notice significant improvements to the delivery/availability of services and products that PPC provides. Serving as the Technical Authority, PPC will strive to provide YN with timely and concise communications, make processes more efficient and user friendly, and give YN resources to bolster their ability to provide exceptional support to their customers.

What we need from You?

Culture. Help us market PPC as the number one resource for answers and support. Please drive your folks to PPC, not social media. PPC is currently developing a Teams page dedicated to providing YN a collaborative virtual workspace where PPC will pass pertinent information, deliver new products, and provide access to subject matter experts to aid in answering questions from YN.
Feedback. Feedback from YN in the field is critical to ensuring PPC can respond to emergent trends, provide support to our customers, and deliver resources at the speed that you need them.
Expectation management. Please help us manage expectations as PPC works diligently to revolutionize the way we support you. Also, please note that PPC does not own the HR systems (Direct Access, travel systems, etc.) that you all utilize. We are a customer just like you and, in most cases, if you are experiencing challenges, we are as well (sometimes on a much larger scale).

We are in this together and it is PPC’s intention to build a stronger relationship with the Yeoman and HR professionals across the Coast Guard. We will strive to be the resource that you all deserve. Thank you for all that you do!

Sincerely,

The Pay & Personnel Center

ppc PSC YN SPO ADMIN CG AD RSV ADV MAS TVL CCB TECHNICAL AUTHORITY Yeoman

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.