USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

E-GOV TRAVEL SYSTEM (ETS) E-MAIL ISSUE RESOLVED

The issue preventing ETS emails from being received to USCG email addresses has been resolved. Please re-initialize the accounts that did not have access, and the member should now receive the link to reset the account. Remember to have them check junk mail.

Please note a change with the update- these initialize links are now only active for 24 hours - anything after that will need a new link. Forgot Password button links are only active for 5 minutes

All emails for documents pending approval/status/reservations/etc... - should be coming through to the USCG email addresses.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGPSC 118/24 SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FOR LOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES

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Sept. 6, 2024 —

051953Z SEP 24 MID600117609012U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGPSC
BT
UNCLAS
ALCGPSC 118/24
SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FOR
LOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES
1. Effective 01OCT2024, the Pay and Personnel Center (PPC) will assume the responsibilities associated with exercising technical authority for yeoman and for Military Pay and Personnel Administration. Additionally, PPC will relieve PSC‐BOPS of the role of manager of Personnel Support Teams.
2. Effective 01OCT2024, Commanding Officer, PPC will assume the OER Reviewer responsibilities for all Base Personnel Support Department Head’s Officer Evaluation Reports.
3. As Technical Authority for yeoman, and for Military Pay and Personnel Administration, PPC has the authority, responsibility, and accountability to establish, monitor, and approve technical standards, tools, processes and best practices, and certify conformance with statute, policy, requirements, architectures, and standards for yeoman exercising these roles.
4. With this authority, PPC is additionally working on the logistics and staffing required to stand up a Travel Management Office, which will primarily oversee PCS moves. Additional
messaging will be promulgated once finalized.
5. Questions regarding technical authority for Military Pay and Personnel Administration should be directed to Mr. Steven Hudson at Steven.E.Hudson@uscg.mil. For questions regarding Personnel Support Teams, contact CDR Bill Haywood at William.K.Haywood@uscg.mil.
6. RDML Z. Merchant, Commander, Personnel Service Command (CG‐PSC), sends.
7. Internet release is authorized.

ppc PSC YN TECHAUTHORITY SPO ADMIN MAS ADV TVL PSC-BOPS AD RSV EPM RPM OPM

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.