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USCG Pay & Personnel Center             

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Telephone:
(866) 772-8724
0730-1600 (Central time) M-F


E-Mail:
PPC-DG-CustomerCare@uscg.mil


Web Content Manager 

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ALCGFINANCE 032/24 - DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALS

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FM COMDT COGARD WASHINGTON DC
TO ALCGFINANCE
BT
UNCLAS
ALCGFINANCE 032/24
SUBJ: DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALS
A. Coast Guard Supplement to the Joint Travel Regulations Manual,
COMDTINST M4600.17B
1. This ALCGFINANCE updates and supersedes ALCGFINANCE 045-23.
2. Significant UDO balances on travel documents continue to
unnecessarily hold funds from other uses and CG-833 will continue to
utilize an internally built Robotic Process Automation (RPA) to
de-obligate residual and aged travel balances. This RPA process
yielded de-obligations over $30M on more than 60,000 travel orders
in the last two fiscal years combined. A system upgrade to the
Electronic Travel System (ETS) designed to de-obligate residual
funds on completed and vouchered travel has been delayed and is now
planned for implementation later in FY25. CG-833 will continue to
de-obligate residual balances on vouchered travel as outlined below
until the ETS upgrade is complete.
3. De-obligation parameters: UDO balances consist of both residual
balances from vouchered travel and balances where travelers have not
completed vouchering. Travel purchase orders will be de-obligated in
FSMS Standard Purchasing if:
a. Travel PO number starts with "70Z0TDY*" and does not end with
"-CBA" and;
b. Travel end date is > 30 days past and expenditure > $0 and
UDO > $0 or;
c. Travel end date is > 60 days past and expenditure = $0.
4. To alleviate challenges with end-of-year and FY crossover travel,
CG-833 will stand down RPA de-obligation efforts on September 28,
2024, and will resume in Q2 of FY25.
5. Residual and aged travel balances meeting de-obligation
parameters outlined above will be de-obligated using the following
methodology:
a. Orders with UDO > $0 and $0 expenditure will have funding reduced
to $0.02.
b. Orders with UDO > $0 and expenditure > $0 will have funding
reduced to the expenditure amount.
6. Orders reduced to a funding
balance of $0.02 will remain in an "open" status and can be adjusted
upward if travel is later determined to be valid. Local financial
managers shall follow the FSMS Standard Purchasing Training Guide
for guidance on modifying purchase orders.
7. CG-833 RPA
de-obligation action should not be a financial manager's first
course of action for management of travel UDOs. Financial managers
are encouraged to regularly review travel balances and manually
de-obligate travel orders to make best use of available funding.
Members should complete vouchering IAW reference (a) within three
working days after completion of TDY travel.
8. POC: For more
information, contact CDR Mario B. Teixeira, CG-833.
9. CAPT Philip J. Granati, Chief, Office of Resource Management
(CG-83), sends.
10. Internet release is authorized.



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