USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

E-GOV TRAVEL SYSTEM (ETS) E-MAIL ISSUE RESOLVED

The issue preventing ETS emails from being received to USCG email addresses has been resolved. Please re-initialize the accounts that did not have access, and the member should now receive the link to reset the account. Remember to have them check junk mail.

Please note a change with the update- these initialize links are now only active for 24 hours - anything after that will need a new link. Forgot Password button links are only active for 5 minutes

All emails for documents pending approval/status/reservations/etc... - should be coming through to the USCG email addresses.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGFINANCE 032/24 - DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALS

PRINT | E-MAIL

Sept. 5, 2024 —

FM COMDT COGARD WASHINGTON DC
TO ALCGFINANCE
BT
UNCLAS
ALCGFINANCE 032/24
SUBJ: DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALS
A. Coast Guard Supplement to the Joint Travel Regulations Manual,
COMDTINST M4600.17B
1. This ALCGFINANCE updates and supersedes ALCGFINANCE 045-23.
2. Significant UDO balances on travel documents continue to
unnecessarily hold funds from other uses and CG-833 will continue to
utilize an internally built Robotic Process Automation (RPA) to
de-obligate residual and aged travel balances. This RPA process
yielded de-obligations over $30M on more than 60,000 travel orders
in the last two fiscal years combined. A system upgrade to the
Electronic Travel System (ETS) designed to de-obligate residual
funds on completed and vouchered travel has been delayed and is now
planned for implementation later in FY25. CG-833 will continue to
de-obligate residual balances on vouchered travel as outlined below
until the ETS upgrade is complete.
3. De-obligation parameters: UDO balances consist of both residual
balances from vouchered travel and balances where travelers have not
completed vouchering. Travel purchase orders will be de-obligated in
FSMS Standard Purchasing if:
a. Travel PO number starts with "70Z0TDY*" and does not end with
"-CBA" and;
b. Travel end date is > 30 days past and expenditure > $0 and
UDO > $0 or;
c. Travel end date is > 60 days past and expenditure = $0.
4. To alleviate challenges with end-of-year and FY crossover travel,
CG-833 will stand down RPA de-obligation efforts on September 28,
2024, and will resume in Q2 of FY25.
5. Residual and aged travel balances meeting de-obligation
parameters outlined above will be de-obligated using the following
methodology:
a. Orders with UDO > $0 and $0 expenditure will have funding reduced
to $0.02.
b. Orders with UDO > $0 and expenditure > $0 will have funding
reduced to the expenditure amount.
6. Orders reduced to a funding
balance of $0.02 will remain in an "open" status and can be adjusted
upward if travel is later determined to be valid. Local financial
managers shall follow the FSMS Standard Purchasing Training Guide
for guidance on modifying purchase orders.
7. CG-833 RPA
de-obligation action should not be a financial manager's first
course of action for management of travel UDOs. Financial managers
are encouraged to regularly review travel balances and manually
de-obligate travel orders to make best use of available funding.
Members should complete vouchering IAW reference (a) within three
working days after completion of TDY travel.
8. POC: For more
information, contact CDR Mario B. Teixeira, CG-833.
9. CAPT Philip J. Granati, Chief, Office of Resource Management
(CG-83), sends.
10. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.