USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system. Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs. We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs. The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Pay & Personnel News Updates from our Branches

ALCOAST 344/24 - UPDATED MILITARY SEPARATIONS INSTRUCTION

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Sept. 5, 2024 —

R 041730Z SEP 24 MID600117602872U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 344/24
SSIC 1000
SUBJ: UPDATED MILITARY SEPARATIONS INSTRUCTION
A. Military Separations, COMDTINST 1000.4C
B. Military Separations, COMDTINST 1000.4B
1. This ALCOAST announces the promulgation of REF (A) and the
cancellation of REF (B). A summary of major changes is provided
below.
a. REF (A) Section 2.Q.2.d. A member with eight or more years of
military service being recommended for separation due to misconduct
involving drugs or for disrupting drug urinalysis testing by
tampering with urine samples or documents are entitled to an
Administrative Separation (ADSEP) Board.
b. REF (A) Section 7.C.2.a.(3) Senior Enlisted Continuation Board
(SECB) criteria updated to also include 30 to 31 years active
military service.
2. Policies and standards in REF (A) not specifically addressed in
this ALCOAST remain unchanged.
3. Questions regarding this message may be directed to
Office of Military Personnel (CG-1M1) at:
HQSPolicyandStandards@uscg.mil.
4. RADM M. W. Raymond, Assistant Commandant for Military Personnel
(CG-1M), sends.
5. Internet release is authorized.