USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 334/24 - SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARD MEMBERSHIP AND AGENDA TOPICS

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Aug. 29, 2024 —

R 291329Z AUG 24 MID600117584666U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 334/24
SSIC 5725
SUBJ: SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARD
MEMBERSHIP AND AGENDA TOPICS
A. 14 U.S.C. Section 3703
B. Reserve Policy Board, COMDTINST 5725.1E
1. This ALCOAST solicits volunteers to serve on the 2025 Coast Guard
Reserve Policy Board (CG RPB) and solicits submissions of policy
issues to be considered by the Board. The CG RPB is mandated by
REF (A), and is an important forum to ensure strategic-level matters
affecting the Reserve Component are brought to the awareness of the
highest levels of the Service.
2. Membership.
a. Voting membership of the CG RPB will consist of highly
qualified individuals of the Reserve and Active Components.
Membership should include a diverse representation of paygrade,
skills, experience, race, ethnicity, and gender.
b. To apply for Board membership, interested personnel should
submit an application utilizing Appendix B. of REF (B) to
ReservePolicy@uscg.mil by 31 October 2024.
3. Submissions.
a. Topic submissions must have a policy implication to be
considered by the Board.
b. While topic submissions are accepted year-round, those
received by 31 December 2024 will be considered during the CG RPB
annual in-person convening in the first quarter of calendar year
2025. The CG RPB will schedule subsequent virtual meetings, as
necessary, to review additional submissions received throughout
2025.
c. Policy issues may be submitted by the following methods:
(1) An electronic form located at:
(Copy and Paste URL Below into Browser)
https://forms.osi.apps.mil/r/0eC1yrbrWr
(2) Using Appendix A. of REF (B) submitted to
ReservePolicy@uscg.mil.
4. POC: COMDT (CG-R55), LCDR Jacqueline Bethel,
Jacqueline.M.Bethel@uscg.mil or LT Duy Lam, Duy.Lam@uscg.mil.
5. RADM Tiffany G. Danko, Assistant Commandant for Reserve
(CG-R), sends.
6. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.