USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. In the meantime, please submit a trouble ticket (or call), so one of our technicians can assist in resetting your password.

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGPSC 112/24 - 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION REMINDER

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Aug. 22, 2024 —

221716Z AUG 24 ZEL MID120001362821U
ALCGPSC 112/24
SUBJ: 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION REMINDER
A. Service Wide Examination (SWE) Guide
B. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2 (series)
C. Performance, Training and Education Manual, COMDTINST M1500.10C
D. ALCOAST 363/23, ENLISTED RATING ADVANCEMENT TRAINING SYSTEM (ERATS) FALL
2023 UPDATE
E. Military Separations, COMDTINST M1000.4 (series)
F. ALCGENL 011/24, MAY 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION
G. ALCGPSC 071/24, MAY 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION PRINT
ERROR UPDATE 1
H. ALCGENL 212/24 2024 SERVICE WIDE EXAM COMPETITION
1. Summary. This serves as a reminder for all Commands, SWE Officers,
Education Service Officers and members planning to compete that the
2024 Service Wide Exam is scheduled to convene on 26 Aug 2024.
All exams have been mailed to SWE exam locations. If any member has concerns
regarding the location of their exam, or is missing their exam, please contact
your SWE Officer immediately. SWE Officers must contact
the Pay and Personnel Center (PPC) to ensure service members
are afforded the opportunity to compete for advancement.
2. Schedule. SWEs will be administered per the following schedule.
Any requests for deviation must comply with references (A) and (B).
a. 26 AUG 2024 (Monday) SWE for ADV to E-5.
b. 27 AUG 2024 (Tuesday) SWE for ADV to E-6.
c. 28 AUG 2024 (Wednesday) SWE for ADV to E-7.
d. 29 AUG 2024 (Thursday) SWE for ADV to E-8.
3. Substitute Exams. Substitute SWEs must be requested by 05 Sep 2024.
SWE Officers administering substitute exams shall adhere
to the guidance outlined
in 3.B.2 of reference (B) and Page 27 of the SWE Officer Handbook.
Substitute exams must be administered on the date authorized by Pay and Personnel
Center (PPC).
4. Advancement Cycle Timeline.
a. Computation of final multiple scores: October 2024.
b. Profile Letters available via Direct Access: October 2024.
c. EPM publishes SWE Advancement Eligibility List: November 2024.
d. Initial cuts released: November 2024.
5. PPC(ADV) is the single POC for all SWE inquiries. They can be reached by e-mail
at PPC-DG-CustomerCare@uscg.mil. For additional SWE information, go to the PPC
(ADV) home page at
https://uscg.sharepointmil.us/sites/ppc/SitePages/PPC%20Advancements%20Service%20Va
lidation%20and%20Data%20Corrections.aspx.
6. RDML Z. Merchant, Commander, Personnel Service Center (CG-PSC), sends.
7. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.