USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

TRICARE ALLOTMENT VERIFICATION

Following the DEERS incident and cancellation of TRICARE allotments in the past, you are strongly encouraged to verify an active allotment and status. You are not in danger of being dropped due to a 90-day grace for coverage. Any discrepancies can be resolved by submitting a PPC Help Ticket to re-establish the allotment: PPC-DG-CustomerCare@uscg.mil

We are aware of the problem with the TRICARE allotment(s) disappearing from pay slips. We are working with programmers to correct it. In the meantime, we encourage you to call TRICARE to ensure that your payment is current, and your coverage is not suspended. TRICARE: 1-800-538-9552.

We apologize for the inconvenience, and we are doing our best to resolve the issue as quickly as possible.

ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS (DA)

At 0600 EST, Wednesday, December 18, 2024, availability to DA will be limited to only those users performing tasks associated with 2025 payroll and regulatory changes. DA will be reactivated at 0600 EST, Friday, January 3, 2025. This limited availability is necessary to prevent the submission of self-service, unit P&A and SPO transactions that could potentially conflict with legislative and regulatory changes. Limited availability to DA impacts all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service in DA for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Pay & Personnel News Updates from our Branches

ALCGRSV 050/24 - RESERVE PERSONNEL CAREER COUNSELING SYSTEM

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Aug. 19, 2024 —

BT
UNCLAS
ALCGRSV 050/24
SUBJ: RESERVE PERSONNEL CAREER COUNSELING SYSTEM
A. ALCGRSV 046/24, AY25 RESERVE PERSONNEL MANAGEMENT ROADSHOW
SOLICITATION
1. The Reserve Personnel Management (RPM) Division provides counseling sessions through the Reserve Personnel Career Counseling (RPCC) system.
2. The RPCC provides career management counseling to all Reserve personnel with special emphasis on career decisions, assignment competitiveness, promotions and advancements.
3. The RPCC system consists of three lines of effort which effectively communicate career management and recommendations based upon the environment and current needs of the service. These lines of effort are:
a. The RPCC Guide;
b. RPM Roadshows, outlined in REF A; and
c. Individual Reserve Personnel Career Counseling sessions.
4. The RPCC guide provides an overview of a successful career path, based upon known assignment, retention, promotion and advancement actions. The RPCC Guide is accessible on the RPM-2 web site here.
5. Individual Reserve Personnel Career Counseling sessions are interactive discussions normally conducted via phone/Teams. These individually tailored sessions include a joint review of the member’s Official Military Personnel File (OMPF), a discussion of career paths, a review of the assignment process, and future assignment recommendations and professional development opportunities which improve competitiveness.
a. Members must read the RPCC Guide sections pertinent to them before requesting an Individual RPCC session.
b. Members must review their record prior to the counseling session and have any questions or concerns ready for discussion. To access OMPFs please go here.
c. Members requesting an Individual RPCC session must email HQS-DG-CGPSC-RPM-RPCC@uscg.mil with tentative dates and times of availability. RPM will reply and establish a firm appointment that meets the member's schedule, even if after-hours or weekends.
6. The target audience for the RPCC system are Officers O4 and below, CWOs, and all Enlisted members.
7. CAPT Troy E. Fryar, Chief, CG PSC-RPM, sends.
8. Internet release authorized.