USCG Pay & Personnel Center

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PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGRSV 050/24 - RESERVE PERSONNEL CAREER COUNSELING SYSTEM

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Aug. 19, 2024 —

BT
UNCLAS
ALCGRSV 050/24
SUBJ: RESERVE PERSONNEL CAREER COUNSELING SYSTEM
A. ALCGRSV 046/24, AY25 RESERVE PERSONNEL MANAGEMENT ROADSHOW
SOLICITATION
1. The Reserve Personnel Management (RPM) Division provides counseling sessions through the Reserve Personnel Career Counseling (RPCC) system.
2. The RPCC provides career management counseling to all Reserve personnel with special emphasis on career decisions, assignment competitiveness, promotions and advancements.
3. The RPCC system consists of three lines of effort which effectively communicate career management and recommendations based upon the environment and current needs of the service. These lines of effort are:
a. The RPCC Guide;
b. RPM Roadshows, outlined in REF A; and
c. Individual Reserve Personnel Career Counseling sessions.
4. The RPCC guide provides an overview of a successful career path, based upon known assignment, retention, promotion and advancement actions. The RPCC Guide is accessible on the RPM-2 web site here.
5. Individual Reserve Personnel Career Counseling sessions are interactive discussions normally conducted via phone/Teams. These individually tailored sessions include a joint review of the member’s Official Military Personnel File (OMPF), a discussion of career paths, a review of the assignment process, and future assignment recommendations and professional development opportunities which improve competitiveness.
a. Members must read the RPCC Guide sections pertinent to them before requesting an Individual RPCC session.
b. Members must review their record prior to the counseling session and have any questions or concerns ready for discussion. To access OMPFs please go here.
c. Members requesting an Individual RPCC session must email HQS-DG-CGPSC-RPM-RPCC@uscg.mil with tentative dates and times of availability. RPM will reply and establish a firm appointment that meets the member's schedule, even if after-hours or weekends.
6. The target audience for the RPCC system are Officers O4 and below, CWOs, and all Enlisted members.
7. CAPT Troy E. Fryar, Chief, CG PSC-RPM, sends.
8. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.