USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGRSV 046/24 - RESERVE PERSONNEL MANAGEMENT ROADSHOW ASSIGNMENT YEAR 2025 (AY25) SOLICITATION

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Aug. 7, 2024 —

ROUTINE
R 051646Z AUG 24 MID120001323149U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGRSV
BT
UNCLAS
ALCGRSV 046/24
SUBJ: RESERVE PERSONNEL MANAGEMENT ROADSHOW ASSIGNMENT
YEAR 2025 (AY25) SOLICITATION
1. The Reserve Personnel Management (RPM) Division is soliciting
units interested in receiving RPM's Assignments and Career
Development Presentation for Assignment Year 2025.
2. RPM-2 will perform in-person and virtual roadshows in AY25 between
01 September 2024 through 01 February 2025.
3. Presentations are meant for all reserve personnel. They provide an
opportunity to gain insight into the assignment, promotion, advanced
education, command screening, and officer evaluation processes.
Presentations may incorporate mock boards if requested and are
subject to RPM-1 staff availability.
4. Commands desiring a presentation must submit an email request with
subject line "AY25 ROADSHOW REQUEST" to Marvi.M.Rivera@uscg.mil no
later than 01 November 2024. Requests should include the following
information:
a. Command point of contact (POC).
b. Names of units expected to attend.
c. Estimated number of participants.
d. Preferred and alternate dates for presentation.
5. Roadshow Point of Contact: LCDR Marvi Rivera, (202) 795-6517,
Marvi.M.Rivera@uscg.mil.
6. CAPT Troy E. Fryar, Chief, CG PSC-RPM, sends.
7. Internet release is authorized.
BT

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.