USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access is limited access only due to unscheduled maintenance.

We will update this message when we receive additional information.

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

PCS System mLINQS Update

PRINT | E-MAIL

July 24, 2024 —

In anticipation of the full “go-live” version of mLINQS, the current PCS workaround process for authorizations in mLINQS serves two purposes

1. To fulfill the process/procedure of an “official calculation source” for PCS travel.

2. To provide “source documentation” for PCS travel, fulfilling the needs of the mandated authorization and audit process set forth by DHS.

Who does the authorization input into mLINQS?

The departing unit YNs are responsible for creating the authorizations in mLINQS (The departing units will understand the correct entitlements during the departing PCS counseling session with the member and ensure those entitlements match the order notes and calculations.) However, in some circumstances, e.g., system errors, outages, ext.) the authorization input to mLINQS may have to be completed at the receiving unit. Communication between units on these rare circumstances is the key to ensuring the member’s travel claim is processed in a timely manner with the correct entitlements calculated in mLINQS and loaded into ETS.

DA (Direct Access):

DA will still be the official source of PCS travel orders and those orders should be added to mLINQS/ETS when doing the authorization. (Once fully integrated, mLINQS will substitute the need for the Order notes in DA). In addition, upon full integration, the mLINQS PCS system will be the sole system for PCS travel from start to finish. The fleet is encouraged to stay up to date via our mLINQS travel webpage (mLINQS PCS travel application (uscg.mil) for the latest news, updates and training resources on mLINQS.

Upcoming Events:

1. mLINQS training webinars will be provided prior to “go-live”. “go-live” is expected to be OCT-NOV 2024.

2. After training is provided, PPC TMO (Travel Management Office) will consider in-person training from units that have special circumstances requiring in-person or additional training.

3. For members of other rates who are AOs (XPOs, etc.), training updates, processing guides, video guides, and manuals are posted on the PPC travel website. There are also TEAMS channels dedicated to both ETS and mLINQS. Creating PCS authorizations in mLINQS is a YN function (SPO and Admin). If special circumstances exist where a YN is not available, units should contact PPC via customer care ticket on how to proceed.

4. FULL INTEGRATION! Testing is currently being conducted with DA, FSMS and mLINQS for full integration and functionality.

5. Updates to our efforts and progress will be posted on the PPC travel web page and CG wide notifications. Dates of webinars, training and “go-live” will be provided via message board in addition to our travel webpages.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.