USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system. Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs. We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs. The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

Note: The issue which was preventing the issuance of PCS orders and entitlements has been resolved. If you continue to experience issues with your PCS orders or entitlements, the Pay and Personnel Center PCS Assist Team is standing by to assist (844-727-2022, PCSAssist@uscg.mil).

Retired Pay

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

PPC Page Menu

Click the arrows to expand the menu

Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Feedback button
Report broken links
or other website
issues here

Self-Service

https://hcm.direct-access.uscg.mil
https://e2.gov.cwtsatotravel.com/

Pay & Personnel News Updates from our Branches

PCS System mLINQS Update

PRINT | E-MAIL

July 24, 2024 —

In anticipation of the full “go-live” version of mLINQS, the current PCS workaround process for authorizations in mLINQS serves two purposes

1. To fulfill the process/procedure of an “official calculation source” for PCS travel.

2. To provide “source documentation” for PCS travel, fulfilling the needs of the mandated authorization and audit process set forth by DHS.

Who does the authorization input into mLINQS?

The departing unit YNs are responsible for creating the authorizations in mLINQS (The departing units will understand the correct entitlements during the departing PCS counseling session with the member and ensure those entitlements match the order notes and calculations.) However, in some circumstances, e.g., system errors, outages, ext.) the authorization input to mLINQS may have to be completed at the receiving unit. Communication between units on these rare circumstances is the key to ensuring the member’s travel claim is processed in a timely manner with the correct entitlements calculated in mLINQS and loaded into ETS.

DA (Direct Access):

DA will still be the official source of PCS travel orders and those orders should be added to mLINQS/ETS when doing the authorization. (Once fully integrated, mLINQS will substitute the need for the Order notes in DA). In addition, upon full integration, the mLINQS PCS system will be the sole system for PCS travel from start to finish. The fleet is encouraged to stay up to date via our mLINQS travel webpage (mLINQS PCS travel application (uscg.mil) for the latest news, updates and training resources on mLINQS.

Upcoming Events:

1. mLINQS training webinars will be provided prior to “go-live”. “go-live” is expected to be OCT-NOV 2024.

2. After training is provided, PPC TMO (Travel Management Office) will consider in-person training from units that have special circumstances requiring in-person or additional training.

3. For members of other rates who are AOs (XPOs, etc.), training updates, processing guides, video guides, and manuals are posted on the PPC travel website. There are also TEAMS channels dedicated to both ETS and mLINQS. Creating PCS authorizations in mLINQS is a YN function (SPO and Admin). If special circumstances exist where a YN is not available, units should contact PPC via customer care ticket on how to proceed.

4. FULL INTEGRATION! Testing is currently being conducted with DA, FSMS and mLINQS for full integration and functionality.

5. Updates to our efforts and progress will be posted on the PPC travel web page and CG wide notifications. Dates of webinars, training and “go-live” will be provided via message board in addition to our travel webpages.