USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

TRICARE ALLOTMENT VERIFICATION

Following the DEERS incident and cancellation of TRICARE allotments in the past, you are strongly encouraged to verify an active allotment and status. You are not in danger of being dropped due to a 90-day grace for coverage. Any discrepancies can be resolved by submitting a PPC Help Ticket to re-establish the allotment: PPC-DG-CustomerCare@uscg.mil

We are aware of the problem with the TRICARE allotment(s) disappearing from pay slips. We are working with programmers to correct it. In the meantime, we encourage you to call TRICARE to ensure that your payment is current, and your coverage is not suspended. TRICARE: 1-800-538-9552.

We apologize for the inconvenience, and we are doing our best to resolve the issue as quickly as possible.

ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS (DA)

At 0600 EST, Wednesday, December 18, 2024, availability to DA will be limited to only those users performing tasks associated with 2025 payroll and regulatory changes. DA will be reactivated at 0600 EST, Friday, January 3, 2025. This limited availability is necessary to prevent the submission of self-service, unit P&A and SPO transactions that could potentially conflict with legislative and regulatory changes. Limited availability to DA impacts all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service in DA for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Pay & Personnel News Updates from our Branches

ALCOAST 266/24 SSIC 7220 SUBJ: UPDATES TO RESPONSIBILITY PAY FOR COMMANDING OFFICERS AFLOAT

PRINT | E-MAIL

July 9, 2024 —

R 081456Z JUL 24 MID120001272396U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 266/24
SSIC 7220
SUBJ: UPDATES TO RESPONSIBILITY PAY FOR COMMANDING OFFICERS AFLOAT
A. 37 U.S.C. Section 352 - Assignment pay or special duty pay
B. Coast Guard Pay Manual, COMDTINST M7220.29D
C. 37 U.S.C. Section 306 - Special pay: officers holding positions
of unusual responsibility and of critical nature
1. Under the authority of REF (A), this ALCOAST announces updates to
the rates of pay for Responsibility Pay. IAW REF (B), Responsibility
Pay is authorized for commanding officers of Coast Guard vessels.
The rates of pay have not changed since 1973, when the Coast Guard
first authorized Responsibility Pay. Up until 2018, the rates of pay
were specified by REF (C). However, following the consolidation of
special pay authorities in 2018 and the associated transition of
authority for Responsibility Pay to REF (A), the Coast Guard has the
authority to adjust rates to meet Service needs.
2. Effective 1 May 2024, Responsibility Pay is authorized at the
following monthly rates:
Pay Grade(s) Rate of Pay
O-6 $300.00
O-5 $250.00
O-4 and below $200.00
3. A change request (CRQ) has been initiated to update the rates of
pay for Responsibility Pay in Direct Access (DA). No action is
required by affected officers or their Personnel and Administration
Offices (P&A). Upon completion of the CRQ, eligible officers will
be paid any owed difference between the old and new rates.
4. All other provisions of section 4.D. of REF (B) remain in effect.
5. The contents of this message will be incorporated into the next
change to REF (B), which will be released within the next year.
6. This message will be cancelled on 07 JUL 2025.
7. POC: Questions regarding this ALCOAST may be directed to Office
of Military Personnel Policy, Compensation Division (CG-1M12) at:
SMB-COMDT-COMPENSATION@uscg.mil.
8. Area and District Commanders must bring the contents of this
ALCOAST to the attention of all commanding officers afloat. P&As and
Servicing Pay Offices (SPO) must ensure their staffs understand and
are prepared to counsel members on this ALCOAST.
9. RADM M. W. Raymond, Assistant Commandant for Military Personnel
(CG-1M), sends.
10. Internet release is authorized.