USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Competency Dictionary Updates February 2024

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March 4, 2024 —

The Competency Dictionary has been updated effective February 2024: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1).

There have been 76 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the spreadsheet. The changes are as follows:

29 Competencies created:

P&C1 Proc/Contracting Specialist 1
FIN-S Financial Specialist
PROPSP1 Property Specialist 1
HRADVANC HR Advancement Support
HR-PROMO HR Promotion Support
HPSTL HPT Support Team Lead
HPSTA Human Perf & Training Analyst
CGRCTA CGRC Talent Acquisition
CGRCCRL Command Recruiting Liaison
CGRCFTS Field Talent Scout
AMMO62 Tech Transportation of HAZMAT
AMMO51 Naval Motor Vehicle Inspection
AMMO29 Electrical Explosives Safety
AMMO36 Explosives Safety Planning
TACBCM Tactical Boat Crew Member
PURBCM Pursuit Boat Crew Member
AMMO74 Explosives Safety Officer
AMMO18 Basic Naval Explosives Hazard
ENVADV Environmental Management Adv
ENVBASIC Environmental Management Basic
STWACTH Security Team Watchstander
POC Prevention Operations Chief
OS0033 CG Global COP Operator
QAS-BM OARS QA Specialist- BM
QAS-MK OARS QA Specialist- MK
OARS-TL OARS QA Specialist-Team Leader
RFOQA-BM RFO QA Specialist- BM
RFOQA-MK RFO QA Specialist- MK
CS-19 CS-JOD (Jack of the Dust)

4 Officer Specialty Code created:

CGSEI251 Maritime Law Enforcement Tier 1
CGSEI252 Maritime Law Enforcement Tier 2
CGSEI253 Maritime Law Enforcement Tier 3
CGSEI254 Maritime Law Enforcement Tier 4

8 modified:

AIBCM Advanced Interdiction Boat Team Member
AVI144C HC-144 Co-Pilot
AVI144F HC-144 First Pilot
AVI144I HC-144AInstructor Pilot
CRYPTAN Cryptologic Analyst
CRYPTDP Cryptologic Deployer
CYBRIWO Cyber Intel Watch Officer
SIGLA SIGINT Language Analyst

35 Inactivated:

32TTBCM 32 TPSB Tactical BCM
ACOTHIII CB-OTH-III Adv Interdiction BCM
AICOTHIV CB-OTH-IV Adv Interdiction BCM
AICOTHV CB-OTH-V Adv Interdiction BCM
AICRLEII SPC-LE-II Adv Interdiction BCM
CROTHJAI CB-OTHJ Adv Interdiction BCM
CRW45PUR RB-M Pursuit BCM
CRW45TAC RB-M Tactical BCM
CRWA22 SPC-BTD Tactical BCM
CRWLEOAI SPC-LEO Adv Interdiction BCM
CRWLEOPR SPC-LEO Pursuit BCM
CRWLEOTA SPC-LEO Tactical BCM
CRWOTHAI CB-OTH Adv Interdiction BCM
CRWSPCAI SPC-LE Adv Interdiction BCM
CRWSPCPR SPC-LE Pursuit BCM
CRWSPCTA SPC-LE Tactical BCM
CRWTAC-C MLB-C TACTICAL BCM
CRWUBTAC TPSB Tactical BCM
CRWUITAC MLB Tactical BCM
CRWULPR CB-OTH Pursuit BCM
CRWULPRJ CB-OTHJ Pursuit BCM
PBCMLRI LRI Pursuit BCM
PBCMOTHV CB-OTH-V Pursuit BCM
PBCRBSII RBS-II Pursuit BCM
PCBLRI2 LRI-II Pursuit BCM
PCOTHIV CB-OTH-IV Pursuit BCM
PCRBTDII SPC-BTD-II Pursuit BCM
PCRTHIII CB-OTH-III Pursuit BCM
PCRWLEII SPC-LE-II Pursuit BCM
SBP-BCM SPC-BTD Pursuit BCM
SPCSTBCM SPC-SV Tactical BCM
TBCRBSII RBS-II Tactical BCM
TCRBTDII SPC-BTD-II Tactical BCM
TCRWLEII SPC-LE-II Tactical BCM
DETWATCH Detainee Security Watchstander

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.