USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Update 4 - FY 23 Workforce Planning Team Results - Enlisted Monetary Interventions

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March 1, 2023 —

R 011348Z MAR 23 MID200080771939U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 085/23
SSIC 7220
SUBJ: UPDATE 4 - FY23 WORKFORCE PLANNING TEAM RESULTS – ENLISTED
MONETARY INTERVENTIONS
A. COMDT COGARD WASHINGTON DC 211940 OCT 22/ALCOAST 403/22
1. This ALCOAST announces an update to the results of the FY23
Military Workforce Planning Team (MWPT), specifically the Selective
Reenlistment Bonuses (SRB) for specified rates authorized by Para. 6
of REF (A).
2. An SRB is authorized for eligible ET members as follows:
a. A $60,000 Zone A SRB is authorized for ET2 members who
reenlist for an additional four (4) years of active duty service
obligation.
b. A $60,000 Zone B SRB is authorized for ET2 members who
reenlist for an additional four (4) years of active duty service
obligation.
3. Authorization for this SRB is effective 21 FEB 2023. This SRB is
not authorized retroactively.
4. All other provisions of REF (A) remain in effect.
5. ET2 members who reenlisted or extended due to obligated service
requirements upon receipt of AY2023 PCS Orders prior to this message
may submit a memo waiver request in order to reenlist to receive a
SRB. Waiver requests should be submitted to COMDT (CG-133).
6. Questions regarding this ALCOAST may be directed to Office of
Military Personnel Policy (CG-133) at:
HQS-PolicyandStandards@uscg.mil.
7. This message will be cancelled on 01 OCT 2023.
8. Dr. D. M. Navarro, Acting Assistant Commandant for Human
Resources (CG-1), sends.
9. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.