USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Update 4 - FY 23 Workforce Planning Team Results - Enlisted Monetary Interventions

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March 1, 2023 —

R 011348Z MAR 23 MID200080771939U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 085/23
SSIC 7220
SUBJ: UPDATE 4 - FY23 WORKFORCE PLANNING TEAM RESULTS – ENLISTED
MONETARY INTERVENTIONS
A. COMDT COGARD WASHINGTON DC 211940 OCT 22/ALCOAST 403/22
1. This ALCOAST announces an update to the results of the FY23
Military Workforce Planning Team (MWPT), specifically the Selective
Reenlistment Bonuses (SRB) for specified rates authorized by Para. 6
of REF (A).
2. An SRB is authorized for eligible ET members as follows:
a. A $60,000 Zone A SRB is authorized for ET2 members who
reenlist for an additional four (4) years of active duty service
obligation.
b. A $60,000 Zone B SRB is authorized for ET2 members who
reenlist for an additional four (4) years of active duty service
obligation.
3. Authorization for this SRB is effective 21 FEB 2023. This SRB is
not authorized retroactively.
4. All other provisions of REF (A) remain in effect.
5. ET2 members who reenlisted or extended due to obligated service
requirements upon receipt of AY2023 PCS Orders prior to this message
may submit a memo waiver request in order to reenlist to receive a
SRB. Waiver requests should be submitted to COMDT (CG-133).
6. Questions regarding this ALCOAST may be directed to Office of
Military Personnel Policy (CG-133) at:
HQS-PolicyandStandards@uscg.mil.
7. This message will be cancelled on 01 OCT 2023.
8. Dr. D. M. Navarro, Acting Assistant Commandant for Human
Resources (CG-1), sends.
9. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.