USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

E-GOV TRAVEL SYSTEM (ETS) E-MAIL ISSUE RESOLVED

The issue preventing ETS emails from being received to USCG email addresses has been resolved. Please re-initialize the accounts that did not have access, and the member should now receive the link to reset the account. Remember to have them check junk mail.

Please note a change with the update- these initialize links are now only active for 24 hours - anything after that will need a new link. Forgot Password button links are only active for 5 minutes

All emails for documents pending approval/status/reservations/etc... - should be coming through to the USCG email addresses.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

FY23 Workforce Planning Team Results - Aviator Officer Non-Monetary Interventions

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March 1, 2023 —

R 281900Z FEB 23 MID200080759870U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 084/23
SSIC 7220
SUBJ: FY23 WORKFORCE PLANNING TEAM RESULTS - AVIATOR OFFICER
NON-MONETARY INTERVENTIONS
A. COMDT COGARD WASHINGTON DC 211925Z OCT 22/ALCOAST 401/22
B. Military Bonus and Incentive Programs, COMDTINST 7220.2A
C. COMDT COGARD WASHINGTON DC 211956Z OCT 22/ALCOAST 407/22
1. OVERVIEW. The FY23 Military Workforce Planning Team (MWPT)
convened in May 2022 to develop and recommend workforce policy
interventions. This ALCOAST announces the approved FY23 Aviator
Officer Non-Monetary Interventions. Per REF (A), the MWPT
identified strategies for specialties and programs deemed to
have personnel shortages that could negatively influence
mission execution. This ALCOAST authorizes the following
non-monetary intervention necessary to support Coast Guard
missions and fill critical aviation assignments:
a. ELECTIVE TOUR LENGTH POLICY. Aviation Officers ordered
to 3-year assignments at OCONUS commands may request a one-year
increase to their tour length. Officers interested in requesting
such an increase must do so no later than 24 months after
reporting to the OCONUS command.
b. Requests must be submitted using standard Coast Guard
memorandum, with command endorsement, to Commander (CG PSC-OPM-2).
Officers who elect a one-year increase will not be allowed to
change that election unless service needs dictate otherwise.
2. INTERVENTIONS NOT AVAILABLE IN AY23: Assignment Preference and
Airframe Transition interventions were recommended by the MWPT but
could not be implemented to meet AY23 timelines. These incentives
were targeted to retain active duty officers filling essential
aviation assignments. COMDT (CG-711) is working to present similar
interventions for consideration in AY24.
3. Questions from individual officers concerning the execution of
this policy should be addressed to their designated command
representatives. Questions from designated command representatives
should be directed to COMDT (CG-711), LT Melissa Magaro,
202-372-2221 or CDR Chris McAndrew, 202-372-2206.
4. Dr. D. M. Navarro, Acting Assistant Commandant for
Human Resources (CG-1), sends.
5. Internet release is authorized.

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