USCG Pay & Personnel Center

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DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Enlisted Reserve Advancement Announcement

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July 17, 2023 —

ALCGRSV 034/23
SUBJ: ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 08-23
A. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2 (series)
B. Reserve Policy Manual, COMDTINST M1001.28 (series)
C. Body Composition Standards Program, COMDTINST 1020.8 (series)
1. The following personnel may be advanced to the rating/paygrade indicated
effective 01 August 2023 provided the requirements of Refs A-C are met:
Rank Name DEPTID SPOID
BMC Mary Murphy 000007 045431
BMC Samuel Papp 000196 042191
BMC Rocco Steco 006444 006420
BMC Timothy Mcdaniel 038622 046734
BMC Matthew Blazewicz 000006 042822
BM1 Ryan Artman 000457 038079
BM1 Jason Brown 038632 041675
BM1 Joshua Bjorklund 000402 038079
BM1 Gabriel Ortiz-Modestti 000011 041675
BM2 Mark Giordano 000567 002667
CS1 Brian Asher 000408 042191
HS2 Marcus Mccoy 049245 042311
ME2 Miguel Kanemoto-Urias 007341 042632
ME2 Jesus Medina 007220 042632
ME2 Bairon Gomez 007220 042632
ME2 Jacob Fernandes 007274 045431
ME2 Michael Hydrick 038643 042311
MKC Ryan Swartz 000394 002420
MKC Michael Yokubaitis 000018 042191
MKC Sean Damitio 000629 042256
MKC Jason Loerwald 000239 042311
MK1 Joseph Velez 000596 042311
MK1 Montie Sibley 036066 042311
MK1 Kevin Wippel 000566 002667
MK1 Chuck Evans 007498 041675
MK1 Kristin Matuska 000324 046017
MST2 Gabrielle Zirolli 007502 041675
MST2 Joshua Sagona 007289 045431
MST2 Danna Raske 007726 042311
OS1 Kyle Urquhart 038634 041675
YN2 Paul Maynard 042191 042191
2. The Commanding Officer's (CO's) recommendation for advancement (Ready)
must be maintained for the period from recommendation to advancement. In
addition, E-7, E-8, and E-9 candidates must not have an unsatisfactory
conduct mark on an enlisted evaluation for 24 months prior to the terminal
eligibility date. Personnel failing to maintain the CO's recommendation
(Ready) for this period shall be invalidated from the Reserve Service Wide
Exam (RSWE) and Reserve Master Chief Advancement Panel (RMCAP) in which
they participated. Personnel who have been invalidated must be recommended
and qualify again through a new RSWE or RMCAP competition.
3. CO's shall immediately notify those members eligible for advancement and
take the appropriate administrative action. CO's may withhold or cancel
advancements of ineligible personnel IAW Ref B and Art. 3.A.1 of Ref C.
When an advancement is withheld or cancelled, the CO shall immediately
notify Pay & Personnel Center (ADV) by email via AOIX at CMD-SMB-CG-PPC and
info CMD-SMB-CG-PSC. Please note C2OIX does not transfer to AOIX.
4. Per Article 3.A.10 of Ref A, personnel in certain ratings must meet
security clearance requirements for advancement.
5. CO's shall ensure personnel advancing to pay grades E-7 thru E-9
obligate required service prior to advancement per Article 3.A.21.c of
Ref A.
6. The rank order number for each individual identified for advancement in
the ERAA is no longer indicated. The RSWE Advancement Eligibility List
containing the original rank order number may be found at the Pay and
Personnel Center (PPC) SharePoint site: https://uscg.sharepointmil.us/
sites/ppc/SitePages/PPC%20Advancements%20Service%20Validation%20and%
20Data%20Corrections.aspx but is subject to change. This ERAA, to include
unit designations, will be made available at the above PPC SharePoint site.
7. Upon approved advancement, members are authorized to update their rank
as it appears in the Global Address List (GAL) from the Self-Service portal
at https://EDMS.uscg.mil/SelfService. This can be done as a standard user
without requiring admin-privileges. Rank updates do not require a call to
CGFIXIT or submission of a CGFIXIT Ticket. A self-help tech-tip guide on
how to update your rank in the GAL may be found at the following SharePoint
site: https://uscg.sharepoint-mil.us/sites/C5IKnowledge/UserTechTips/
SitePages/How-to-change-your-rank-in.aspx.
8. POCs for this message are CWO3 Arnold Uhrina, email:
Arnold.Z.Uhrina@uscg.mil, phone: 202-795-6514 or YNC Jeffree C. Craigwell,
email: Jeffree.C.Craigwell@uscg.mil, phone: 202-795-6500.
9. CAPT T. E. Fryar, Chief CG PSC-RPM, sends.
10. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.