USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

CUSTOMER CARE NOTICE - PASSWORD RESET BACKLOG

We are currently experiencing a significant backlog of password reset requests resulting in longer-than-normal processing times. We understand the urgency of accessing Direct Access and appreciate your patience as we work diligently to address each request as quickly as possible.

To help us process requests more efficiently we kindly ask that you do not submit duplicate tickets if you have already submitted a request and have not received a response. This also includes submitting on behalf of someone that has submitted for themselves. Submitting multiple tickets for the same issue slows down the process and increases the overall backlog.

We are currently working tickets received on 07FEB – present. If you have clicked on the ‘Forgot Password’, please note that this function has been reported to take up to three hours to send directions on how to reset your password.

Your patience while we work through our backlog is appreciated.

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Enlisted Advancement Authorization (EPAA)

PRINT | E-MAIL

Jan. 17, 2023 —

All Coast Guard Enlisted (ALCGENL) 007/23 announces enlisted advancements authorized effective 1 February 2023. There is a spreadsheet on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

R 132048Z JAN 23 MID200080647853U

FM COMCOGARD PSC WASHINGTON DC

TO ALCGENL

UNCLAS

ALCGENL 007/23

SUBJ: ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 02-23

A. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2(series)

B. COMDT COGARD WASHINGTON DC 201908 DEC 21 ACN 142/21

C. Body Composition Standards Program, COMDTINST 1020.8 (series)

D. COMDT COGARD WASHINGTON DC 021212 SEP 20 ALCOAST 326/20

1. The following personnel may be advanced to the rating/paygrade

indicated effective 01 February 2023 provided the requirements of Refs

A through C are met:

Rank Name DEPTID SPOID

BMCS Warren Wilson 000278 046604

BM1 William True 000139 038079

BM1 Daniel Latimer 038581 045431

BM1 Levi Rizan 000524 038079

BM1 Matthew Fountain 000278 046604

BM1 Sandor Riholm 010493 046604

BM1 Nicholas Salazar 006236 042632

BM2 John Nevin 000534 042191

BM2 Aubrey Kitchin 000170 042191

BM2 Colin Reagan 048900 042312

BM2 Zackary Ledoux 000319 042822

BM2 Alexis Ramos Colon 000704 045431

BM2 Seamus Righter 043246 041675

BM2 Gabriel Wright 000314 006420

BM2 Patrick Connors 048096 042311

BM2 Shane Duffy 000361 002667

BM2 Christien Thomas 000545 002420

BM2 Anthony Garcia-Prieto 000552 041675

BM2 Jarod Shilt 000251 002420

BM2 Justin Figueroa 044444 046604

BM2 Jacob Range 000359 045431

BM2 Kyle Moore 000323 042030

BM2 Jackson Fields 000802 002420

BM2 Kevin Mcgee 000008 045431

BM2 Cayne Wattigney 000087 002420

BM2 Coedy Muha 000753 038079

BM2 Cody Coplin 000330 042822

CSCM Nicole Steele 044397 038079

CSCM Josh Mcbride 006903 042822

CSCM Nicholas Wright 010088 042822

CSCM Ivan Garrido 038304 042599

CSCM Christopher Thornton 044444 046604

CSCS Brianna Plotner 004678 042822

CSCS Sonny Kim 000096 045431

CS2 Ryan Perry 046467 006420

CS2 Kevin Pons Ruiz 045795 041675

CS2 Justin Malcolm 000272 041675

CS2 Bryan Maldonado 047973 046734

CS2 Lissette Carlson 047973 046734

CS2 Lindsay Ross 042900 042898

CS2 Anais Salgado 000933 042311

DC2 Haileigh Rose 007006 046017

DC2 Mathieu Bianchini 007450 042191

DC2 Thomas Roberts 000784 002420

DC2 Keller Syverson 008578 042599

DC2 Joseph Harris 000003 046604

DC2 David Paul 007640 006420

DC2 Patrick Bianchi 000093 042030

DC2 Lucas Dodgion 000709 042312

DC2 Cody Spaeth 008887 042599

DC2 Molly Speer 044220 038079

DC2 Casey Piloto 048323 007416

DC2 Nathan Self 005755 042191

DC2 Michael Commesso 048839 042311

DC2 Kyle Tiernan 000754 042898

EM2 Madisen Groy 006321 045431

EM2 Zachary Boyd 000784 002420

EM2 Joseph Smitherman 000487 038079

EM2 William Moffett 041689 041675

EM2 Alexander Bolin 041689 041675

EM2 James Thayer 007897 042311

EM2 Francisco Olalde 000642 041675

EM2 Jose Diaz 000003 046604

EM2 Luis Flores Collazo 048159 041675

EM2 Fernando Nater-Orengo 048159 041675

EM2 Johnier Morales Cruz 045795 041675

EM2 Nathan Sprock 006409 045431

EM2 Jacob Hughes 007537 046604

EM2 Patrick Mckenzie 048011 042898

EM2 Tyler Odette 000723 041675

EM2 Chrishaun Reaves-Burton 044223 042030

EM2 Zachary Jenkins 044223 042030

EM2 Nathaniel Damschroder 048319 046017

EM2 Hugh Johnston 046514 042030

EM2 Nicholas Talamo 005755 042191

EM2 Keon Williams 000780 042898

EM2 Kaainaoluikalai Lewis 000121 042256

EM2 Anthony Rotello 000780 042898

EM2 Connor Gallart 000485 038079

EM2 Marzell Jackson 042299 042311

EM2 Deyaunte Mosley 007199 041675

EM2 Jacob Pounds 007199 041675

EM2 Zakary Mccarson 046467 006420

EM2 Austin Hall 043802 046017

EM2 Ian Dorencz 000725 046604

ETCS Arthur Gross 004555 042191

ETC Richard Johnson 044608 042822

ETC Andrew Benyo 048867 002420

ETC Jose Gonzalez 048166 046604

ET2 Gunther Vacek 046602 046604

IT2 Tyler Whitaker 047588 042822

IT2 Gabriel Sarabia 047951 042822

IT2 Rolf Singler 000086 042030

IT2 Joseph Carello 005748 046604

IT2 Elliott Brockl 007815 042822

IT2 Andrew Walton 047723 042030

IT2 Gabriel Fant 044168 046017

MK2 Tanner Oshiro 000078 038079

MK2 Steven Martin 000281 041675

MK2 Edward Hernandez 044223 042030

MK2 Jakob Arrera 000555 046017

MK2 Trenton Hickerson 000352 045431

MK2 William Luft 006084 042030

MK2 Timothy Beck 000328 006420

OSC Kimberlie Myers 007427 042191

OS2 Sophie Worrock 045284 046604

PA2 Gabriel Wisdom 002494 042311

PA2 Michael Clark 008557 038079

SKCM Marc Vullo 009163 002371

2. The Commanding Officer's (CO's) recommendation for advancement (Ready)

must be maintained for the period from recommendation to advancement.

In addition, E-7, E-8, and E-9 candidates must not have an unsatisfactory

conduct mark on an enlisted evaluation for 24 months prior to the

terminal eligibility date. Personnel failing to maintain the CO's

recommendation (Ready) for this period shall be invalidated from the

Service Wide Exam (SWE) and Master Chief Advancement Panel (MCAP) in

which they participated. Personnel who have been invalidated must be

recommended and qualify again through a new SWE or MCAP competition.

3. COs shall determine if advancement eligibility requirements for the

authorized grade have been met. Per Ref B, specific changes and

instructions for EPQs and RPQs are now captured in a semi-annual memo

approved by FORCECOM Training Division at http://cglink.uscg.mil/

320dcb99. If appropriate, a CO shall withhold or cancel the advancement

of ineligible personnel per Article 3.A.21, 3.A.27.f or 4.D.3 of Ref A.

When advancement is to be withheld or cancelled, the CO shall advise

PPC (ADV) by e-mail via AOIX at CMD-SMB-CG-PPC with CG PSC as

information addressee at CMD-SMB-CG-PSC. Please note C2OIX does not

transfer to AOIX. See CG PSC-EPM SharePoint site at

https://uscg.sharepoint-mil.us/sites/psc_spo/psc-epm/SitePages/Advancements.aspx

for additional guidance.

4. Per Ref D, the requirement for all E-6 members to attend the Chief

Petty Officer Academy (CPOACAD) prior to advancement to Chief Petty

Officer is temporarily suspended. Members must attend CPOACAD prior to

advancement to Senior Chief Petty Officer. Members must have

successfully completed the Senior Enlisted Leadership Course (SELC)

prior to advancement to Master Chief Petty Officer. COMDT (CG-128) is

the Program Manager for the enlisted leadership continuum and the

single point of contact for all requests for CPOACAD and SELC waivers

from advancement policy.

5. Per Article 3.A.10 of Ref A, personnel in certain ratings must meet

security clearance requirements for advancement.

6. COs shall ensure personnel advancing to pay grades E-7 thru E-9

obligate required service prior to advancement per Article 3.A.21.c of

Ref A.

7. The rank order number for each individual identified for advancement

in the EPAA is no longer indicated. The original rank order number may

be found at the Pay and Personnel Center SharePoint site

https://uscg.sharepoint-mil.us/sites/ppc/SitePages/PPC%20Advancements%

20Service%20Validation%20and%20Data%20Corrections.aspx but is subject to change.

This EPAA, to include unit designations, will be available on PPC's CG Portal site.

8. Upon approved advancement, members are authorized to change their

RANK as it appears in the Global Address List (GAL) from the Self

Service portal at https://EDMS.uscg.mil/SelfService. This can be done

as a standard user without requiring admin-privileges, does not require

a call to CGFIXIT, and does not require a CGFIXIT Ticket. See this

self-help tech-tip for more information at

https://cg.portal.uscg.mil/units/c4itsc/reference/Library/Job%20Aids_Te

ch%20Tips/C4ITSC_FSD_TechTip_RankChange.pdf

9. CAPT J. A. Carter, Chief, Enlisted Personnel Management Division, CG

Personnel Service Center, sends.

10. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.