USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

E-GOV TRAVEL SYSTEM (ETS) E-MAIL ISSUE RESOLVED

The issue preventing ETS emails from being received to USCG email addresses has been resolved. Please re-initialize the accounts that did not have access, and the member should now receive the link to reset the account. Remember to have them check junk mail.

Please note a change with the update- these initialize links are now only active for 24 hours - anything after that will need a new link. Forgot Password button links are only active for 5 minutes

All emails for documents pending approval/status/reservations/etc... - should be coming through to the USCG email addresses.

TRICARE ALLOTMENT VERIFICATION

Following the DEERS incident and cancellation of TRICARE allotments in the past, you are strongly encouraged to verify an active allotment and status. You are not in danger of being dropped due to a 90-day grace for coverage. Any discrepancies can be resolved by submitting a PPC Help Ticket to re-establish the allotment: PPC-DG-CustomerCare@uscg.mil

We are aware of the problem with the TRICARE allotment(s) disappearing from pay slips. We are working with programmers to correct it. In the meantime, we encourage you to call TRICARE to ensure that your payment is current, and your coverage is not suspended.

TRICARE EAST: 1-800-444-5445 / TRICARE WEST: 888-874-9378

We apologize for the inconvenience, and we are doing our best to resolve the issue as quickly as possible.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Updated - How to Submit PCS Advance Request and File PCS Travel Claims

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June 27, 2023 —

June 26, 2023 update:

Until mLINQS is fully live and integrated with both FSMS and DA, we’re using a combination of mLINQS and ETS to calculate, approve, and payout PCS advances and Claims. This Incremental Roll out of mLINQS provides the fleet with a chance to work and learn in the system prior to full integration of FSMS and DA. Once mLINQS is fully integrated and live it will be an all-encompassing system that will calculate and payout all En Route Entitlements of a PCS. Please see the FY23 Overview of mLINQS TPAX Incremental Process and FY23 Creating a PCS Relocation and Authorization to see a step-by-step user guide of the process.
- FY23 PCS guides are located on SharePoint here: PPC - FY23 PCS Travel Process - All Documents (sharepoint-mil.us)
In the April 14, 2022 update:
- We removed "TLE" from the list of POETs that transfer from ETS to DA. Only Member Travel, Dependent Travel, and DLA POETs are transferring to ETS.
- The YN or other administrative support professional, working the orders in ETS, must have their ETS profile adjusted to reflect "ETS Travel for Other Roles" to submit advances on the behalf of members. The AO or supervisor must submit a trouble ticket to PPC to request the permission change.
In the April 13, 2022 update we removed the note to enter DLA, ~~TLE~~, and other travel amounts in the member travel line in the DA orders. These lines now have their own POETs and are transferring, successfully, from DA to ETS. (Correction: TLE doesn't transfer to ETS).
In the April 6, 2022 update we removed the requirement from the FY 21 PCS Voucher Process to update the obligation in DA when the amount due is $3,000 or more. This step isn't necessary.
Use this line of accounting (LOA) - 2/P/201/199/21/0/RA/78040/2104 - in TPAX for PCS claims.
Ensure the member’s ETS account is ENABLED (accounts are disabled after 90 days of inactivity) and the major/minor customer reflects the member’s current unit. If the ETS account is not enabled prior to the order being pushed from DA to ETS, the Open Authorization (OA) will not be created in ETS.

Click on the charts below to view full size

Fiscal Year 23 Interim process Fiscal Year 23 PCS orders map process 2

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.