USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Updated - How to Submit PCS Advance Request and File PCS Travel Claims

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June 27, 2023 —

June 26, 2023 update:

Until mLINQS is fully live and integrated with both FSMS and DA, we’re using a combination of mLINQS and ETS to calculate, approve, and payout PCS advances and Claims. This Incremental Roll out of mLINQS provides the fleet with a chance to work and learn in the system prior to full integration of FSMS and DA. Once mLINQS is fully integrated and live it will be an all-encompassing system that will calculate and payout all En Route Entitlements of a PCS. Please see the FY23 Overview of mLINQS TPAX Incremental Process and FY23 Creating a PCS Relocation and Authorization to see a step-by-step user guide of the process.
- FY23 PCS guides are located on SharePoint here: PPC - FY23 PCS Travel Process - All Documents (sharepoint-mil.us)
In the April 14, 2022 update:
- We removed "TLE" from the list of POETs that transfer from ETS to DA. Only Member Travel, Dependent Travel, and DLA POETs are transferring to ETS.
- The YN or other administrative support professional, working the orders in ETS, must have their ETS profile adjusted to reflect "ETS Travel for Other Roles" to submit advances on the behalf of members. The AO or supervisor must submit a trouble ticket to PPC to request the permission change.
In the April 13, 2022 update we removed the note to enter DLA, ~~TLE~~, and other travel amounts in the member travel line in the DA orders. These lines now have their own POETs and are transferring, successfully, from DA to ETS. (Correction: TLE doesn't transfer to ETS).
In the April 6, 2022 update we removed the requirement from the FY 21 PCS Voucher Process to update the obligation in DA when the amount due is $3,000 or more. This step isn't necessary.
Use this line of accounting (LOA) - 2/P/201/199/21/0/RA/78040/2104 - in TPAX for PCS claims.
Ensure the member’s ETS account is ENABLED (accounts are disabled after 90 days of inactivity) and the major/minor customer reflects the member’s current unit. If the ETS account is not enabled prior to the order being pushed from DA to ETS, the Open Authorization (OA) will not be created in ETS.

Click on the charts below to view full size

Fiscal Year 23 Interim process Fiscal Year 23 PCS orders map process 2

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