USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

TRICARE ALLOTMENT VERIFICATION

Following the DEERS incident and cancellation of TRICARE allotments in the past, you are strongly encouraged to verify an active allotment and status. You are not in danger of being dropped due to a 90-day grace for coverage. Any discrepancies can be resolved by submitting a PPC Help Ticket to re-establish the allotment: PPC-DG-CustomerCare@uscg.mil

We are aware of the problem with the TRICARE allotment(s) disappearing from pay slips. We are working with programmers to correct it. In the meantime, we encourage you to call TRICARE to ensure that your payment is current, and your coverage is not suspended. TRICARE: 1-800-538-9552.

We apologize for the inconvenience, and we are doing our best to resolve the issue as quickly as possible.

ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS (DA)

At 0600 EST, Wednesday, December 18, 2024, availability to DA will be limited to only those users performing tasks associated with 2025 payroll and regulatory changes. DA will be reactivated at 0600 EST, Friday, January 3, 2025. This limited availability is necessary to prevent the submission of self-service, unit P&A and SPO transactions that could potentially conflict with legislative and regulatory changes. Limited availability to DA impacts all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service in DA for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Pay & Personnel News Updates from our Branches

Regular to Reserve (R2R) Frequently Asked Questions

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Nov. 4, 2021 —

Regular to Reserve (R2R) Service Validation

Background

The Coast Guard inadvertently misinterpreted a 2010 Board for Correction of Military Records (BCMR) ruling for a member who transitioned from an active component to a reserve component in which the Pay and Personnel Center (PPC) was authorized to close the break in service of a member who transitioned into the Coast Guard Reserve. PPC subsequently misapplied this ruling to all officers who transitioned from regular to reserve (R2R) status from 2010-2017 and aligned their anniversary years with their pay entry base dates (PEBD). This was incorrectly processed because the signed oath of office did not take effect until a later date which should have resulted in a legitimate break in service. This error was discovered during pre-board record reviews when service dates, anniversary dates, and personnel records did not align with each other.

The Coast Guard has an obligation to the Service and to each member to ensure they have a correct record which will impact all pay and entitlements throughout one’s career and into retirement. Rectifying this error now will allow enough time to make appropriate adjustments to service records and service dates, and to correct retirement dates.

Process

PPC has reviewed all R2R officers’ records from 2010-2017 and created an abbreviated statement of creditable service (SOCS) covering that timeframe. The abbreviated SOCS will be sent to PPC-Military Accounts Support (MAS) for any necessary manual pay adjustments which may result in an overpayment due to PEBD corrections. If a debt is generated, the member will be notified in accordance with the Personnel Pay & Procedures Manual (3PM) PPCINST M1000.2 (series). In the case of any debt over $1000, a notification will be sent to the member’s commanding officer and to the member. Any debt $1000 and below will be reflected within the member’s pay slip. The member and the member’s servicing personnel office (SPO) will be notified individually of the amount owed. Upon notification of a debt collection, members requesting a waiver of the debt will need to submit a waiver application in accordance with the instructions listed in the waiver application guide and 3PM. The member’s local personnel and admin (P&A) office and/or SPO will be able to assist in filling out the waiver application form.

How will this impact me?

The ramifications of this error could include:

- Overpayments from an incorrect PEBD resulting in debt collection

- Incorrect anniversary date based on incorrect reserve points statements

- Incorrect reserve points calculations affecting retirement eligibility date

- Incorrect placement on the IDPL register of officers

What options do I have?

Points or Total Qualifying Service (TQS) Issue:

PPC and PSC-RPM have been in communication with CG-R55 and CG-133 since becoming aware of the situation. Unfortunately, there is no law or policy authorized to readjust or “shift” lost points from one anniversary year to another. If you have any source documentation (oath of office, LES/pay slip, drill forms, etc.) that displays you were in an active duty or reserve status during the time period(s) in question, please provide them to the PPC Advancements Branch (ADV) at ppc-dg-customercare@uscg.mil so your record can be updated. If any drills were performed prior to signing an oath of office, those drills and respective points will be honored.

Debt Issue:

CG-133 is the approval authority for waiver applications. If requesting a waiver of an incurred debt, complete a CG-5489/2, waiver application, and route it through your chain of command. CG-133 will review each application thoroughly and make an appropriate decision. Your local P&A office and/or SPO will be able to assist in completing this form.