USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

TRICARE ALLOTMENT VERIFICATION

Following the DEERS incident and cancellation of TRICARE allotments in the past, you are strongly encouraged to verify an active allotment and status. You are not in danger of being dropped due to a 90-day grace for coverage. Any discrepancies can be resolved by submitting a PPC Help Ticket to re-establish the allotment: PPC-DG-CustomerCare@uscg.mil

We are aware of the problem with the TRICARE allotment(s) disappearing from pay slips. We are working with programmers to correct it. In the meantime, we encourage you to call TRICARE to ensure that your payment is current, and your coverage is not suspended. TRICARE: 1-800-538-9552.

We apologize for the inconvenience, and we are doing our best to resolve the issue as quickly as possible.

ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS (DA)

At 0600 EST, Wednesday, December 18, 2024, availability to DA will be limited to only those users performing tasks associated with 2025 payroll and regulatory changes. DA will be reactivated at 0600 EST, Friday, January 3, 2025. This limited availability is necessary to prevent the submission of self-service, unit P&A and SPO transactions that could potentially conflict with legislative and regulatory changes. Limited availability to DA impacts all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service in DA for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Pay & Personnel News Updates from our Branches

Joint Travel Regulations Update to Temporary Lodging Expense (TLE) - Flag Voice 556

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Aug. 30, 2021 —

Colleagues, I am pleased to announce a revision to the Temporary Lodging Expense (TLE) authorization in the Joint Travel Regulations (JTR). With Coast Guard support of the requested change, this approved revision allows for expedited review of a Service’s request to increase TLE for up to 60 days due to the severe housing shortage brought on by the COVID-19 pandemic. This JTR change, however, is not retroactive for expenses incurred prior to 25 August 2021.

This change is not a blanket approval to increase all TLE to 60 days; it is intended to target those CONUS areas where the housing market is significantly stressed by the pandemic. This JTR change will allow Commanding Officers/Officers in Charge that are aware of severe housing shortages in their area of responsibility to work with the respective Local Housing Office to complete a TLE Data Request form and submit it to the Office of Military Personnel Policy (CG-133). After a completed TLE extension request is received by CG-133, the request will be validated and transmitted to the Per Diem, Travel, and Transportation Allowance Committee for final consideration and approval/disapproval.

To help guide your subordinate commands through this process, you will soon see:

1. An ALCOAST providing the specific steps to request the TLE Extension. (309/21)
2. An informational MyCG article on the update to the JTR.

Although we are well into this PCS season, I ask you to work with all members to support their PCS efforts and help them understand this new revision to the JTR. I’m sure there will be questions, and if so, please direct them to HQS-DG-LST-CG-1332-TRAVEL@uscg.mil. Thank you for your leadership in another challenging transfer season.

Eric C. Jones
Rear Admiral, USCG
Assistant Commandant for Human Resources