USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

TRICARE ALLOTMENT VERIFICATION

Following the DEERS incident and cancellation of TRICARE allotments in the past, you are strongly encouraged to verify an active allotment and status. You are not in danger of being dropped due to a 90-day grace for coverage. Any discrepancies can be resolved by submitting a PPC Help Ticket to re-establish the allotment: PPC-DG-CustomerCare@uscg.mil

We are aware of the problem with the TRICARE allotment(s) disappearing from pay slips. We are working with programmers to correct it. In the meantime, we encourage you to call TRICARE to ensure that your payment is current, and your coverage is not suspended. TRICARE: 1-800-538-9552.

We apologize for the inconvenience, and we are doing our best to resolve the issue as quickly as possible.

ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS (DA)

At 0600 EST, Wednesday, December 18, 2024, availability to DA will be limited to only those users performing tasks associated with 2025 payroll and regulatory changes. DA will be reactivated at 0600 EST, Friday, January 3, 2025. This limited availability is necessary to prevent the submission of self-service, unit P&A and SPO transactions that could potentially conflict with legislative and regulatory changes. Limited availability to DA impacts all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service in DA for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Pay & Personnel News Updates from our Branches

Hardship Duty Pay-Restriction of Movement and other COVID-19 Pay and Allowances

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Dec. 15, 2020 —

ALCOAST 278/20 formally authorizes, as of 03 April 2020, HARDSHIP DUTY PAY-RESTRICTION OF MOVEMENT (HDP-ROM) and other temporary policy changes for several travel allowance, Food Service policy, and certain Special & Incentive (S&I) pays as part of the overall military effort to support our members and their families during the COVID-19 pandemic. The Pay and Personnel Center is now processing these claims in accordance with the following guidelines and procedures.

If you are a member at a duty station ordered to quarantine or isolate in quarters at personal expense, without government reimbursement of any kind, you may be authorized for Hardship Duty Pay - Restriction of Movement (HDP-ROM).

HDP-ROM Entitlement:

HDP-ROM pay may be available if (1) your command orders you into quarantine or isolation apart from your existing private residence, or family quarters and (2) you incur an out-of-pocket lodging expense and no authority exists for reimbursement (e.g., lodging per diem). This scenario is most likely to exist when there are no suitable UPH rooms, barracks, or contracted quarters so the member obtains commercial lodging that is not otherwise reimbursed.

Payment is a flat taxable payment of $100 per day (regardless of actual lodging cost), not to exceed $1,500 per calendar month. Members authorized HDP-ROM are not authorized reimbursement for the full cost of quarters if it exceeds $100 a day.

HDP-ROM Claims Procedure:

a. Members may apply for HDP-ROM through their unit Personnel and Administration (P&A) office to their Servicing Personnel Office (SPO). Applications must be accompanied with the following documentation:

(1) Copy of order directing member into quarantine/isolation or restriction of movement. Such orders must include the beginning and ending dates of quarantine/isolation. (Template for memo order. MS Word file format)

(2) Statement from member that they are required to pay out-of-pocket for the cost of their lodging without full or partial reimbursement. (Template for member's statement. PDF file format.)

(3) Copy of the invoice for the quarters paid for out-of-pocket. Invoices or receipts for lodging with friends or family are not acceptable.

b. Unit P&A offices will review HDP-ROM applications for compliance with the conditions of eligibility and completeness and forward the applications to the unit’s SPO.

c. SPOs will submit HDP-ROM applications to PPC as a customer care ticket. Payment is authorized in arrears for the ordered ROM quarantine/isolation period.