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USCG Pay & Personnel Center             

DIRECT ACCESS

Direct Access (DA) is currently operational.  Given the recent upgrades, the C5I Service Center is actively monitoring for residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  PPC advises users who are experiencing login issues to delay submitting a help ticket or contacting product support at this time.  To help the C5I Service Center address any issues that may develop, we recommend waiting 24 hours before contacting the C5I Service Center Product Support Service Desk.

 

DA's status will be updated accordingly on the logon screen once services are fully restored.

  • Coast Guard users with CGOne Network accounts must NOW log in via Common Access Card (CAC).
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in.  The C5I Service Center is sending emails with pre-generated passwords and guidance to Non-CAC users with email address on file within DA.  Non-CAC holders who do not receive this email by 24 March 2025 are advised to contact the Product Support Service Desk for assistance. 

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:630AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.

All other personnel requests (not related to DA technical issues) will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724.

Retired Pay

PPC is address a processing delay due to a systematic issue and a shortage of personnel.  This is causing a delay in response efforts for VA offsets AEWs, CRDP, and CRSC disability.  You remain our primary concern.  We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency. 

 

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Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Telephone:
(866) 772-8724
0730-1600 (Central time) M-F


E-Mail:
PPC-DG-CustomerCare@uscg.mil


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The Armed Forces Retirement Home Offers Affordable Independent Living for Eligible Veterans!

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Armed Forces Retirement HomeThe Armed Forces Retirement Home (AFRH) – which offers affordable independent living to eligible veterans in its Washington, D.C., and Gulfport, Miss. locations, is now accepting applications for residency in 2020!
 
To qualify, veterans must be 60 or older and served at least 20 years on active duty, with the majority of that time spent in the enlisted ranks. For those with less than 20 years on active duty, we welcome applications from those who have at least a 50% service-connected disability, or from those who served in a war theater (such as in Vietnam, Kuwait, Iraq and Afghanistan) and now have an injury, disease or disability.
 
Rooms are currently available at both locations with no waiting period, down payment or contract required!
 
For eligible veterans moving into AFRH in 2020, the rate for independent living is 46.7% of the resident’s gross monthly income or $2,050.00, whichever is less.
All applicants must be able to live independently upon moving to the AFRH. This means being able to care for personal needs, attend a dining facility for meals, and keep all medical appointments.
 
AFRH is fully accredited by The Joint Commission and the Commission on Continuing Care Retirement Communities and provides advanced levels of care to our residents after they have been accepted into independent living. This includes assisted living, long-term care, and memory support – assuring life-long supportive care that will always remain within your budget.
 
85% of our residents spent a career in the military, retiring honorably in the enlisted ranks following 20 or more years of active duty service to our Nation. Military veterans from each service branch live at the Home. The largest group represented served during the Korea and Vietnam eras.
 
In Washington, D.C., AFRH offers residents a scenic, wooded campus just minutes from downtown - home to museums, monuments, and a host of local entertainment, sports and other cultural options. Residents will enjoy all the advantages of city life in a safe gated community with quiet beautiful grounds. Campus amenities include a nine-hole golf course and driving range, walking paths, stocked fishing ponds, and modern recreation facilities.
 
In Gulfport, Miss. AFRH offers residents a beautiful view of the Gulf of Mexico, with an outdoor swimming pool, walking path to the beach, reflecting pool, art studio and modern media room.
 
Many veterans choose to live at AFRH for the superior medical, dental and vision care offered, with amenities that include: private rooms with a shower, three delicious daily meals prepared by licensed nutritionists in our modern dining facility, a wellness program and deluxe fitness center, movie theater, bowling center, numerous hobby shops, clubs, and social activities.
 
Services include recreational activities and resident day trips, a full-service library, barber shop, beauty salon, 24/7 security, computer center, mailboxes, ATM, campus PX/NEX and convenient transportation available to local hospitals and appointments. Residents also have access to additional services such as on-site physical and occupational therapy, in-room internet and cable TV, podiatry, and counseling.
 
Married couples are welcome to apply for residency at AFRH:
 
  • If both individuals meet all military and other eligibility requirements in their own right, or
  • If the eligible veteran completed at least 20 years of active service and married current spouse prior to military retirement.
Please call us for details regarding married couples’ fees – discounts are available!

Veterans who have been convicted of a felony or are not free of drug, alcohol, or psychiatric problems are ineligible to become a resident.
 
For further information or to request an application, visit: https://www. afrh.gov/apply or contact the Office of Public Affairs at: admissions@afrh.gov 1-800-422- 9988.
 
 


The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.