USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

April 22, 2024

ALCGRSV 013/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 05-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 May 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 013/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

March 4, 2024

Competency Dictionary Updates February 2024

The Competency Dictionary has been updated effective February 2024: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 76 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the

Feb. 23, 2024

ALCGENL 084/24 - UPDATE MAY 2023 SERVICEWIDE EXAM REVISED CUTOFFS

Advancement cuts are based on forecasted losses and position reductions during a specific period of eligibility and are designed primarily for assignment officer planning purposes. CG Personnel Service Center-Enlisted Personnel Management will revise these cut numbers as new loss data impacting the enlisted workforce becomes available.ALCGENL

Feb. 22, 2024

Government Wide Changes to Travel Policy That Emphasize Sustainable Travel

“We have been asked to issue an S (or statutory) item to immediately implement Government wide changes to travel policy that emphasize sustainable travel. OMB issued a memorandum on Dec 14, 2023, that prioritizes sustainable transportation by encouraging use of electric vehicles, rail, and public transit during official travel. These changes

Feb. 20, 2024

ALCOAST 087/24 EIGHTY-THIRD ANNIVERSARY OF THE COAST GUARD RESERVE

A ready and capable Reserve force is as critically important to Coast Guard mission execution today as it has been for 83 years since its founding February 19, 1941.ALCOAST 087/24

Nov. 16, 2023

Reminder for Soon-to-be-Retirees and DD-2656 Submission

Reminder for Soon-to-be-Retirees: Beginning January 1, 2024, PPC/RAS will no longer accept versions of the Form DD-2656 older than March 2022 as your application for retirement pay. There have been updates made to the form that allow for more efficiencies in processing new retiree accessions. Please submit your DD-2656 to

Sept. 27, 2023

SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLY FY24 FSMS DOWNTIME

FSMS will be unavailable from 01OCT22 to OOA 14OCT23 to facilitate FY23 year‐end closing and FY24 start processes. Additionally, it is estimated that funds will not be loaded to the project and task level in FSMS prior to 18OCT23.

Sept. 1, 2023

MAY 2023 SERVICEWIDE EXAM CUTOFFS

ALCGENL 184/23 MAY 2023 SERVICEWIDE EXAM CUTOFFS

Sept. 1, 2023

2023 MASTER CHIEF ADVANCEMENT PANEL (MCAP) CUTOFFS

ALCGENL 183/23 2023 MASTER CHIEF ADVANCEMENT PANEL (MCAP) CUTOFFS

Aug. 23, 2023

ALCGENL 178/23 ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 09-23

SUBJ: ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 09-23 The following personnel may be advanced to the rating/paygrade indicated effective 01 September 2023.

July 25, 2023

Direct Access Competency Dictionary Update

The dictionary is a spreadsheet which shows all authorized competency codes and descriptions.

July 24, 2023

Personally Procured Moves (PPM) - Beware of Fraud

Coast Guard Investigate Service (CGIS) Economic Crimes Division Power Point Fraud Guidance.

July 20, 2023

Enlisted Advancement Authorization (EPAA)

All Coast Guard Enlisted (ALCGENL) message 156/23 announces enlisted advancements effective 01 August 2023. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

July 17, 2023

Enlisted Reserve Advancement Announcement

This All Coast Guard Reserve (ALCGRSV) message announces reserve enlisted advancements authorized effective the first day of August 2023.

July 11, 2023

mLINQS TEAMS based webinar

mLINQS training and access procedures.

July 6, 2023

Reserve Supplemental Advancement Lists Updated

The advancement eligibility lists for reserve supplemental advancements have been updated.

July 6, 2023

Active Duty Supplemental Advancement Eligibility List Posted

The advancement eligibility list for active-duty supplemental advancements has been updated.

June 27, 2023

Updated - How to Submit PCS Advance Request and File PCS Travel Claims

FY23 PCS Travel claim procedures.

March 1, 2023

Update 4 - FY 23 Workforce Planning Team Results - Enlisted Monetary Interventions

ALCOAST 085/23 announces update 4 FY23 Workforce Planning Team Results - Enlisted Monetary Interventions.

March 1, 2023

FY23 Workforce Planning Team Results - Aviator Officer Non-Monetary Interventions

ALCOAST 084/23 announces FY23 Workforce Planning Team Results - Aviator Officer Non-Monetary Interventions.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.