USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

July 25, 2024

Travel News - SATO Customer Service

PPC is aware of the extended wait times with SATO customer service and other SATO customer service

July 24, 2024

PCS System mLINQS Update

In anticipation of the full “go-live” version of mLINQS, the current PCS workaround process for

July 22, 2024

ALCGRSV 039/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 08-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 August 2024

July 22, 2024

ALCGENL 303/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 08‐24

All Coast Guard Enlisted (ALCGENL 303/24) announces enlisted advancements effective 01 August 2024.

July 16, 2024

ALCOAST 268/24 - UPDATE OF THE RESERVE FORCE READINESS SYSTEM INSTRUCTION

R 101333Z JUL 24 MID600117507359UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 268/24SSIC

July 16, 2024

ALCGRSV 036/24 - ASSIGNMENT YEAR 2024 (AY24) OFF-SEASON RESERVE ASSIGNMENT OPPORTUNITIES FOR JUNIOR OFFICERS, CHIEF WARRANT OFFICERS, AND SENIOR ENLISTED PERSONNEL

Off-season assignment opportunities exist for qualified Reserve personnel. Shopping lists and

July 9, 2024

ALCOAST 266/24 SSIC 7220 SUBJ: UPDATES TO RESPONSIBILITY PAY FOR COMMANDING OFFICERS AFLOAT

R 081456Z JUL 24 MID120001272396UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 266/24SSIC

July 9, 2024

ALCOAST 265/24 SSIC 7220 SUBJ: TRANSITION OF FLIGHT PAY FOR AIR CREW MEMBERS

R 081418Z JUL 24 MID120001272219UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 265/24SSIC

July 9, 2024

Active-Duty Supplemental Advancement Eligibility Lists for July 2024

The Active-Duty Supplemental Advancement Eligibility Lists for July 2024 (reflects requests

July 9, 2024

Reserve Supplemental Advancement Eligibility Lists for July 2024

The Reserve Supplemental Advancement Eligibility Lists for July 2024 (reflects requests processed

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.