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Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Travel (TVL) Branch

Systems Availability

E-GOV TRAVEL SYSTEM (ETS) E-MAIL ISSUE RESOLVED

The issue preventing ETS emails from being received to USCG email addresses has been resolved. Please re-initialize the accounts that did not have access, and the member should now receive the link to reset the account. Remember to have them check junk mail.

Please note a change with the update- these initialize links are now only active for 24 hours - anything after that will need a new link. Forgot Password button links are only active for 5 minutes

All emails for documents pending approval/status/reservations/etc... - should be coming through to the USCG email addresses.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected.  Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update. 

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests.  Please allow 5 days upon submission for response. 

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

ETS Quick Reference Cards

About Quick Reference Cards 

The quick reference cards listed below are provided by CWT Sato Travel (ETS Contractor). Some are generic guides and have not been customized for the U. S. Coast Guard. There are two categories of cards:

  1. Cards for the individual traveler or the travel arranger 
  2. Cards and for the approver-the approving official 
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Expand List item 3834Collapse List item 3834  Quick Reference Cards (QRC) for Travelers and Travel Arrangers

 

Expand List item 3835Collapse List item 3835  Quick Reference Cards (QRC) for Approvers

  • MOBILE APPROVALS QUICK REFERENCE CARD February 2022

    Approvers review travel documents – authorizations, vouchers, advances, and local travel claims – to ensure 1. The document is within travel policy 2. Correct accounts have been selected to fund the travel expenses 3. Expenses are correctly estimated or claimed and reimbursement types are correct

  • APPROVING DOCUMENTS QUICK REFERENCE CARD February 2022

    Approvers review travel documents, ensuring that: 1. The document is within the travel policy. 2. The correct accounts have been selected to fund the travel expenses. You can make funding changes if needed. 3. For authorizations, approvers also verify that the expenses are correctly estimated, reimbursement types are correct, estimated expenses have been properly split between funds, and reservations are within policy. 4. For group and open authorizations, approvers also verify that the specific limitations are correct.

  • APPROVING ADVANCES QUICK REFERENCE CARD February 2022

    Approvers review travel advance requests, ensuring that: 1. The advance is within the travel policy. 2. The correct accounts have been selected to fund the advance. You can make funding changes if needed.

 

ETS User Guides

About the User Guides

The user guides listed below are provided by CWT Sato Travel (ETS Contractor). Some are generic guides and have not been customized for the U. S. Coast Guard. There are two categories of user guides:

  1. Guides for the individual traveler or the travel arranger.
  2. Guides for the approver-the approving official.

Resolving ETS Tolerance Errors

Please use the following references when trying to resolve ETS Tolerance Errors (CAC Required).

How Do I Resolve the ETS Tolerance Error - TDY Travel.pdf

How Do I Resolve the ETS Tolerance Error - PCS Travel.pdf

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Expand List item 3836Collapse List item 3836  User Guides for Travelers and Travel Arrangers

  • PCS Advances & PCS Claims

    Until a new system is in place for PCS claims, we're using a combination of TPAX and ETS to calculate, approve, and payout PCS advances and claims.

  • APPLICATION OVERVIEW

    An overview of the ETS application. Updated January 2022.

  • FIRST LOG ON AND PROFILE UPDATES

    Before you can log on and use ETS to manage your travel needs, you need a user ID and access credentials. A travel policy manager or other authority in your office or workgroup will provide you with this information When your account is available, you will receive an email message notifying you that your account has been created. The email provides you with a link you must follow to complete your security profile and gain access to ETS. 

    Update Travel Charge Card for Future-Dated Reservations: When you update the credit card number or expiration date for a travel charge card (GTCC) on the Credit Cards page of a traveler’s E2 user profile, E2 will now check for reservations (i.e., held reservations or a reservation attached to a trip) using that GTCC that have at least one future-dated segment. If a corresponding reservation is found, E2 will update the reservation with the new TCC information. An entry will also be added to the Trip History for any affected trip to reference the change. Updated November 2021.

  • GETTING STARTED

    Getting started with ETS. This guide lists the various browser, booking site, and desktop requirements needed to run ETS. Updated January 2022.

  • MAKING RESERVATIONS

    How to make travel reservations in ETS.

  • CREATING AUTHORIZATIONS

    How to create a travel authorization in ETS. Updated November 2021

  • AMENDING AUTHORIZATIONS

    How to amend a travel authorization in ETS.  Updated November 2021.

  • CREATING VOUCHERS

    How to create a travel voucher in ETS.  Updated January 2022.

  • CREATING LOCAL TRAVEL CLAIMS

    How to create a local travel claim in ETS. Updated January 2002.

  • CREATING OPEN AUTHORIZATIONS

    How to create an open (blanket) travel authorization in ETS. Updated November 2021.

  • CREATING ADVANCES

    How to create requests for advances in ETS. Updated January 2022.

  • CREATING GROUP AUTHORIZATIONS

    How to create a group travel authorization in ETS

  • CROSSING FISCAL YEARS

    ALCGFINANCE 035/22 provides guidance for temporary duty travel crossing fiscal years (FY). Specifically, it applies to cases where advanced preparation in FY22 is required to effectively facilitate FY23 travel. FY22 is 30 September 2022 and prior. FY23 is 01 October 2022 through 30 September 2023. PPC (P&D) has also prepared a user guide for the process - Processing Cross Fiscal Year Travelpdf.

  • TAKING OTHER TRIP ACTIONS

    Most of your actions in E2 Solutions involve a specific document, like an authorization, voucher, or local travel claim. Some actions, however, impact multiple documents. Canceling a trip, for example, impacts all documents associated with the trip, including authorizations, vouchers, travel advances, and reservations. Trip actions include • Canceling a trip • Closing a trip • Copying a trip • Working with trip templates • Making reservations after authorization approval. Updated January 2022.

 

Expand List item 3837Collapse List item 3837  User Guides for Approvers

 

ETS Walkthroughs

These guides are annotated screenshots that walk users through various tasks in ETS.

(*)  YN2 Steinbach, Airstation San Francisco, created and provided these guides.
(**) YN1 Heather Everett, TRACEN Petaluma, created and provided this guide.

(***) YNC Catherine Schmidt

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.