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USCG Pay & Personnel Center             

 

Retiree & Annuitant Services (RAS) Branch

Direct Access Retiree Self-Service Guides

DEERS / ID CARD CHALLENGES

To our Coast Guard, PHS and NOAA retirees and their families,

Referencing the DEERS eligibility outage, the Defense Manpower Data Center (DMDC) has restored 99% of our retired community’s TRICARE eligibility.  There are a small group of accounts requiring additional attention and the Coast Guard continues to actively work with DMDC to address those cases this week.  Thank you for your patience and support during this difficult time.  We regret the inconvenience and uncertainty this outage has caused and appreciate you checking PPC’s website for the latest information and sharing it with our Coast Guard family.

Additionally, PPC sent notifications to all retired members using their Direct Access email on file.  If you did not receive this notification, please take a moment to update your Direct Access contact information.  In addition to helping us pass information for emergencies such as this, it will greatly assist everybody for future messaging . . . especially with tax season right around the corner.

Given this weekend’s events, please take a moment to verify your DEERS status/eligibility by visiting the milConnect website:  milConnect (osd.mil).  If you continue to experience eligibility issues, contact DMDC’s Beneficiary Line at 1-800-538-9552.  If your situation requires a deeper dive, DMDC will refer you to PPC’s DEERS specialist.

Should you require emergent medical assistance or an Emergency Room visit before your eligibility is restored:

1. Obtain medical assistance as needed!

2. Keep all receipts/ records of medical assistance.

3. Contact TRICARE for reimbursement.

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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CONTACT US

Customer Service Feedback

How are we doing?

Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager 

Feedback button

 

DA Password Reset Update

Password Reset Guidance

NEW GUIDANCE: Passwords and Set up/Update Security Questions (click for guide)

During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER HAS NOT changed from what the user originally established for "What is your mother's maiden name?"

For those who have tried to use the Forgot Password feature and have been locked out of DA, please email PPC-DG-CUSTOMERCARE@USCG.MIL (click email address for template of required information) to request a temporary password. Once logged into DA, you will need to follow the user guide below to change your security question, answer, or both.

It is recommended that users who originally selected "What is your mother's maiden name?" as their Forgot Password security question, log into DA and follow the user guide below to change the security question, answer, or both.

PASSWORD OVERVIEW GUIDE PDF

Direct Access Retiree Self-Service Guides

The most convenient way to view your Retiree/Annuitant Payslip and manage your account is through Direct Access Self-Service, our online account management system. Direct Access Self-Service provides faster service, security, accessibility and reliability to all PPC (RAS) customers worldwide.

Direct Access Logon PageSign In at https://hcm.direct-access.uscg.mil/

The following guides and tutorials will help familiarize you with software applications in Direct Access Self Service:

USER GUIDE TopicS
Revision Date

FIRST TIME USER - Initial Direct Access Sign On 

Welcome to Direct Access!

Once you complete the Initial Sign On process as a new user, please refer to all the available User Guides listed below for updates, changes, and viewing your Self-Service capabilities. 

Inicio de sesión inicial de acceso directo 

02/21/2024

 

 

21 febrero 2024

Change Delivery Options

Cambiar las opciones de entrega

02/21/2024

21 febrero 2024

Change Electronic Funds Transfer (EFT)/Direct Deposit

Cambiar Transferencia Electrónica de Fondos (EFT)/Depósito Directo

09/04/2024

04 Septiembre 2024

Change Email Address Overview -View/Add/Delete 

Ver/Agregar/Eliminar mi dirección de correo electrónico Descripción general

02/21/2024

21 febrero 2024

Change Federal & State Tax Information

Caution: Please review the guidance for completing the "Other Adjustments" section very carefully. It is recommend to consult a tax specialist prior to completing this area.

Step 4: Other Adjustments – (These fields (a,b,&c) can, and in most cases, be left blank)

(a) Other Income (NOT FROM OTHER JOBS) – this should be the total of your other estimated income for the year, if any (whole number only with no decimal). See NOTE.

(b) Deductions – if you expect to claim deductions other than the basic standard deduction and want to reduce your tax withholding to account for these, enter the amount here (Page 3, Line 5 of 2020 W-4).

(c) Extra Withholding – Enter in this step any additional tax you want withheld from your pay each pay period (whole number only with no decimal). 

NOTE: Do NOT enter income from other jobs where that income is already taxed. For more information on taxable income and extra withholdings, see IRS Pub. 505: Tax Withholding and Estimated Tax guide.

Cambiar mi información fiscal federal y estatal

02/21/2024

 

 

 

 

 

 

 

 

21 febrero 2024

Change Mailing Address  

Dirección postal

02/21/2024

21 febrero 2024

Change Phone Numbers Overview - View/Add/Delete

Ver / Agregar / Eliminar mis números de teléfono Descripción general

02/21/2024

21 febrero 2024

Change Voluntary Deductions (Allotments)

Cambiar mis deducciones voluntarias (asignaciones)

02/21/2024

21 febrero 2024

Password Overview - Change/Forgotten Password - https://hcm.direct-access.uscg.mil

If you have trouble, call PPC at 1-866-772-8724 to speak to a Customer Service Representative. You may also contact us via e-mail to PPC-DG-CUSTOMERCARE@USCG.MIL (click email address for template of required information).

Descripción general de la contraseña

02/21/2024

 

21 febrero 2024

Updating Your Security Question

Actualización de la pregunta de seguridad

02/21/2024

21 febrero 2024

Verification of Pay Award Letter

Attention Former Spouse: The DA self-service component does not support Award Letters being created for Former Spouses (FSPAs). Please submit a request through an e-mail to ppc-dg-customercare@uscg.mil and we will be able to manually create it for you.

Verificación de la carta de adjudicación de pago

02/21/2024

 

21 febrero 2024

View My Final Pay Beneficiary

Ver el beneficiario de mi pago final

02/21/2024

21 febrero 2024

View My Payslip

Ver mi nómina

02/21/2024

21 febrero 2024

View/Print My Year End Forms Overview

Ver/Imprimir Mis Formularios de Fin de Año Resumen

02/21/2024

21 febrero 2024