USCG Pay & Personnel Center             

PPC Call Center Technicians are prohibited from performing most inquiries.

We assist customers through getting issues identified and elevated by creating trouble-tickets for review and action that to go to the Retired Annuitant Services (RAS) branch.  You may also submit an email that feeds into the trouble ticket system via PPC-DG-CustomerCare@uscg.mil.  Please ensure your request contains a front and back copy of members photo ID and all required forms. Direct Access Self Service remains the most secure and efficient means of managing your account.

The Pay and Personnel Center (PPC) is committed to protecting customer information. The PPC Call Center has experienced numerous attempts by bad actors to access retiree information. The following are a couple of instances:

• Over three months, a suspicious caller (male in his 20s) attempted to access a retired Coast Guard Commander’s account by calling PPC and through email inquiries. At the time, there was no power of attorney on file. PPC challenged the individual claiming to be the retiree because of the email address not matching what was on file.
• PPC received an email impersonating a retired National Oceanic and Atmospheric Administration Lieutenant Commander. The email stated that the retiree’s identification card was stolen. The email address did not match what was on file. After a brief fact-finding effort, the retiree was in Texas and did not send an email. The email originated from Bakersfield, CA.

The examples above and numerous others drove PPC’s Call Center to change procedures to mitigate fraud attempts by bad actors. PPC strongly encourages retirees to make all changes to their accounts via self-service. However, we understand there are instances where retirees cannot update their information via self-service. Strict protocols are in place to protect the retiree’s information when self-service is not an option for updating account information.

• First, the Call Center will not change account information over the phone.
• All retiree requests for account changes must be submitted via a customer care ticket by the retiree and include the proper form for the transaction and a photocopy of a valid government photo identification card (front and back).
• While PPC makes every effort to protect accounts from fraud, it does occur. When PPC identifies potentially fraudulent activities, the Call Center contacts the Retiree and Annuitants Services (RAS) Branch.
• RAS will contact the retiree and verify if the retiree contacted PPC to request an update to their account information. When a retiree confirms they did not make a request, PPC places a lock on the Direct Access account, and only PPC can make changes.
• Finally, PPC adds the retiree to a “be on the lookout” list shared by the Call Center and RAS to coordinate response efforts to respond to and prevent fraudulent activity.

NEW: Retiree FastPass Now Available!

To avoid a wait time, Retirees/Annuitants can now submit a PPC Retiree FastPass ticket. 

► ANNUITY/FINAL PAY PROCESSING PACKAGE (INFORMATION FOR SURVIVORS OF RETIREES)

► DISABILITY EVALUATION SECTION & MEDICAL REVIEW SECTION PSC-PSD-MED 

► FORMER SPOUSE ID CARD & MEDICAL INFORMATION

► FORMER SPOUSE PROTECTION ACT (FSPA) PACKAGE 

► RESERVE COMPONENT SURVIVOR BENEFIT PLAN (RCSBP) PACKAGE

► RETIREMENT CERTIFICATE REQUESTS & INFORMATION

► RETIREMENT PROCESSING PACKAGE

How to Report a Death

Please report the passing of your loved one via e-mail to ppc-dg-customercare@uscg.mil or by phone at 1 (866) 772-8724 (business hours are: Monday - Friday 7:30 (am) to 4:00 (pm) central time). 

Survivor's Guide Trifold Brochure (10/2024) - a quick reference guide.

REPORTING THE DEATH OF A RETIREE, ANNUITANT, or FORMER SPOUSE (who is receiving pay)

Please provide the following information when reporting the death of a retiree, annuitant, or former spouse (who is receiving pay)

Deceased Persons Information:

1. Employee ID number or /SSN:
2. Full Name:
3. Date of Death:
4. Type of death: (Natural Causes or Homicide)
5. Location of Death (City & State)
6. Type of Burial (Buried/Cremated/Sea Burial)
7. Location of burial (City & State) 
   
   Reporting Person Information
8. Name:
9. Relationship to deceased:
10. Phone:
11. E-mail:
12. Mailing Address: 

Once you have the Death Certificate please email it to ppc-dg-customercare@uscg.mil.

REPORTING THE DEATH OF A DEPENDENT (SPOUSE, PARENT, INSURABLE INTEREST or CHILD who is not receiving pay)

Please provide the following information when reporting the death of a dependent:

1. Death Certificate (Dependent deaths cannot be processed without the death certificate)
2. DD Form 2656-6, Survivor Benefit Plan Election Change Certificate, (if the person is on your Survivor Benefit Plan)
3. CG Form 3600, Designation of Beneficiary for Payment of Unpaid Retired Pay, (if the person is listed as a Final Pay Beneficiary)

PPC RAS will contact you to confirm receipt of your report and/or supporting documents. This information will be given to the pay team who processes the passing of your loved one. We generally process these requests within 30 days of receipt, however incomplete or missing information or supporting documents will delay the processing.

Since each pay account is unique to the individual, we are unable to provide details on how your life event will affect your pay account.  Life events cannot be taken over the phone and we are unable to process them until a complete package of required forms and supporting documents is received. The complete package is:

• Marriage, Childbirth, Adoption, Awarded Guardianships
  • DD2656-6
  • CG-3600
  • Support documents (court and/or other legal documents)
• Divorce
  • DD 2656–1 (only if electing former spouse coverage)
  • DD2656-6
  • CG-3600
  • Support documents (court and/or other legal documents)

The completed packages can be emailed to ppc-dg-customercare@uscg.mil or mailed to:

Commanding Officer (RAS)
USCG PPC
444 SE Quincy St
Topeka KS 66683-3591

Note: Once the package is received, we will review your pay account and process the life event. Processing the life event is generally done within 60 days, however incomplete, invalid forms, or missing documents may delay the processing.

The majority of returned payments are the result of outdated banking information in our pay system. Providing updated banking information to other government entities (e. g., DEERS, VA) does not update your information with PPC-RAS and vice versa.

You can update your Direct Deposit in Direct Access (DA) Self-Service. Refer to the Change your Direct Deposit information user guide for directions.

If you cannot access the self-service system you may provide updated direct deposit by calling 1-866-772-8724 or by completing form CG-2015, Pay Delivery Worksheet, and e-mailing to ppc-dg-customercare@uscg.mil or mailing it to us at:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591

Note – Returned Allotment: If the returned payment is an allotment it is our standard process to stop the allotment and send the money to your direct deposit account on our next available off cycle. If you need to restart the allotment, we will need new banking information and policy numbers if applicable.

Note – Returned Net Pay: It is our process to make several attempts to reach you and check our system for updates, if new banking information is not received by the 8^th of the month your pay account will be placed into a held pay status until new banking information is received.

Please send an e-mail to us at ppc-dg-customercare@uscg.mil please include the following information in the body of the e-mail.

1. Your full name
2. Your Employee ID or the last 4 of your SSN
3. Description of why you believe your pay is incorrect
4. Contact details

Note: E-mail submitted without a description/details of why you believe your pay is incorrect will be closed without research.

Please submit your request via e-mail to ppc-dg-customercare@uscg.mil. In the e-mail, please provide the following information:

1. Your Full Name (First, Middle, Last)
2. Your Employee ID or the last 4 of your social security number
3. Tax Year you are requesting to have corrected
4. A brief description of what you think is incorrect, include the box numbers from the form.
5. Your contact information.

Note: Requests for corrected 1099R have a processing time of up to 90 days.

Our pay verification letter is a combination of a standard letter and your payslip. The two documents together provide your pay details and inform the financial institution that the pay will continue throughout your lifetime. You can use Direct-Access Self-Service to view and print a Verification of Pay Award Letter and your Payslip. 

Attention Former Spouse: The DA self-service component does not support Award Letters being created for Former Spouses (FSPAs). Please submit a request through an e-mail to ppc-dg-customercare@uscg.mil and we will be able to manually create it for you.

Note: If your lender does not accept this format, we will need a letter from the lender explaining why. Requests received for a different format has a processing time of 45 to 60 days.

When you are setting up or changing your taxes for your retired or annuitant pay, please always use the W-4 form. According to the IRS, the W-4P form is to be used for periodic payments OR for annuity pay. Please note that PPC/RAS will accept the W-4 form for all tax withholding requests/adjustments (e.g., Retirees, Annuitants, Former Spouses).

Simply put:

Please feel free to review the following IRS guidance for more specifics:

About Form W-4P, Withholding Certificate for Periodic Pension or Annuity Payments | Internal Revenue Service (irs.gov)

2024 Publication 505 (irs.gov)

In keeping with our commitment to keep your account safe, if you request that PPC/RAS make tax changes on your behalf, please provide the form, as well as a photo ID, to our group e-mail: ppc-dg-customercare@uscg.mil

Thank you for allowing us to serve you.

PPC/RAS

You can update your address, phone number or e-mail address in Direct Access (DA) Self-Service. Refer to the following user guides for directions:

• Change your mailing address,
• Change your e-mail address,
• Change your contact phone number(s).

Note: Changing your address does not update your state taxes. If you need to update your state taxes, please refer to the "Update Federal and State Taxes" section below.

If you cannot access the self-service system, you may report changes by emailing ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information so we can process your request:

• Emplid ID or last 4 of your SSN
• What you would like us to update:
• Your phone/email in case we need additional information

Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.

You can update your Direct Deposit in Direct Access (DA) Self-Service. Refer to the following user guide for directions:

• Change Electronic Funds Transfer (EFT)/Direct Deposit

If you cannot access the self-service system, you may provide updated direct deposit completing form CG-2015, Pay Delivery Worksheet, and emailing to ppc-dg-customercare@uscg.mil or mailing it to us at:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591

Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.

You can start, modify, and stop allotment in Direct Access (DA) Self-Service. Refer to the following user guides for directions:

• Change Voluntary Deductions (Allotments)

If you cannot access the self-service system, please fill out a CG-7221, Retired Allotment Authorization form and email it to ppc-dg-customercare@uscg.mil

Note: Requests received outside of Direct Access (DA) Self-Service have a processing time of 60 days after receipt.

You can change your federal and state income tax withholding in Direct Access (DA) Self-Service. Refer to the following user guides for directions:  

• Change your Federal and/or State Income Tax Withholding User Guide

Federal Taxes

If you cannot use Direct Access (DA) Self-service fill out the latest version of the IRS W-4, Employee's Withholding Allowance Certificate (Adobe Acrobat Format) and email it to ppc-dg-customercare@uscg.mil. 

State Taxes

If you cannot use Direct Access (DA) Self-service, please submit an email to ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template) and provide the following information:

• Identify the state for which you want taxes withheld.
• Monthly amount you want withheld (must be whole dollar amount and at least $10 a month)
• If you want to change your state of residence for Federal tax purposes.

Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.

You can view, download, and print your monthly payslips using Direct Access (DA) Self-Service. Refer to the following user guides for directions:  

• View My Payslip User Guide  

Payslips are available about 2 days prior to the pay day and are visible for 24 months.

If you cannot access Direct Access (DA) Self Service, please email your request to ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information:

• Emplid ID or last 4 of your SSN,
• The Month / Year payslip requested,
• Your phone/email in case we need additional information.

Note: Requests received outside of Direct Access (DA) Self-service have a processing time of up 60 days after receipt.

You can download IRS Form 1099, dating back to 2013, and IRS Form 1095 (Affordable Health Care Act, Health Coverage) using Direct Access (DA) Self-Service. Refer to the following user guides for directions:    

• View/Print My Year End Forms Overview

Notes:

(1) 1099R’s are mailed out by 31 January each year.  If your mailing address in DA was not updated by 19 December 2023, it is recommended to contact USPS to initiate a forwarding address to assist in delivery.  Please allow 45 days for postal delivery starting from 1 February to arrive.

(2) Replacement copy will only be available by electronic means through Self-Service in Direct Access. 

You can view your final pay beneficiary(ies) using Direct Access (DA) Self-Service. Refer to the following user guides for directions:

•  Final Pay View My Beneficiary User Guide 

If you would like to update this information, please complete a CG-3600 and email it to ppc-dg-customercare@uscg.mil.

Note: is only used for final pay beneficiaries. It is NOT used for designating beneficiaries under the Survivor Benefit Plan (SBP).

You can view and update your delivery options by using Direct Access (DA) Self-Service. Refer to the following user guides for directions:        

• Change Delivery Options

RAS is unable to provide pay estimations. However, you can use this pay estimate calculator to get an estimate of your retired pay. You will need to have the below information.

1. Pay Base Date:
2. Active-Duty Base Date:
3. Current Rank:
4. Your Time in service (fully years & months)
5. Retirement Point Total (if a reservist completed)

Note: If you want just your retired pay you will need to remove all the percentages for Thrift Savings Plan (TSP).

The Department of Defense has introduced a new "legacy" High-3 Retirement Calculator to help members (Active Duty and Reserve) under the high-3 retirement system to estimate their retired pay.  This is the first widely-available calculator that allows Reservists to estimate their non-regular retired pay.  It also takes into account reduced-age retirement (although the user will have to know how much reduction he/she will get) and other
factors.    https://militarypay.defense.gov/Calculators/High-3-Calculator/

Depending on the date you initially entered military service, also called the DIEMS date, your monthly Coast Guard Reserve retired pay will be calculated under the Final Basic Pay or High-3 formula as follows:

DIEMS Date before 8 September 1980 - Final Pay

1. Multiply your years of equivalent service (see equivalent service formula below) by 2.5%, up to a maximum of 100%.

2. Multiply the result by the basic pay in effect on the date your retired pay begins (normally age 60).

DIEMS Date on or after 8 September 1980 - High 36

1. Multiply your years of equivalent service (see equivalent service formula below) by 2.5%, up to a maximum of 100%.

2. Multiply the result by the average of your highest 36 months of basic pay.
Note: The highest 36 months of basic pay for a service member who transfers to the Retired Reserve until age 60 will normally be the 36 months before age 60. Longevity service will continue and pay raises will continue to accrue. Service members, who elect discharge before age 60, will have their highest 36 months of basic pay based on the date of discharge. Longevity service stops and future pay raises will be considered.

As can be seen from these two examples, if you initially entered military service on or after 8 September 1980, you should think carefully before requesting a discharge. Taking a discharge will impact your retired pay.

*Equivalent Service = Total Creditable Retirement Points /360.  Total number of retirement points divided by 360. Carry the resultant figure to three decimal places, round to two decimal places. EXAMPLE: 4735 retirement points divided by 360 = 13.152 or 13.15-years of service for percentage purposes  to be multiplied by 2-1/2 percent.

• Also see ALCGRSV 006/16, Requesting Reserve Early Retirement

Each retirement calculator estimates retired pay during retirement years. You can personalize the inputs to reflect your expectations about your retirement and economic conditions. The address of the page is: http://www.dod.gov/militarypay/retirement/calc/.

Click here to get an estimate for a good idea of what your Survivor Benefit Plan (SBP) premiums will be. Once you click on the link, you will then click on SBP Premium; this will open an MS-Excel document. Once you have enter data in the Retiree Information and RC-SBP screen (if applicable), you will click on the premiums tab to see your estimated premiums

Note: If you have Child coverage and your child’s age on this page is over 22 you will need to remove the child cost from the “Your Monthly SBP Premium will be….”

CG-2015 – Direct Deposit Form

CG-7221 – Retiree Allotment Authorization Form

W4 – Federal Tax Election – Retiree

CG-7201 – Retiree Application for Waiver of Erroneous Payments

CG-7202 – Annuitant Application for Waiver of Erroneous Payments

CG-7543 – Statement of Financial Status

CG-1884 – Application for Annuity

CG-3600 – Designation Final Pay Beneficiaries (Note: all dates are entered DDMMMYYYY, Example 29 FEB 2024)

CG-3867 – Claim for Final Retired Pay

CG-11221 – Reserve Component Survivor Benefit Plan (RCSBP) Option – Election Certificate

DD 2656–1 – Former Spouse SBP Election (Member fills out)

DD 2656-2 – SBP Termination Request (3^rd year retirees only)

DD 2656-6 – SBP Benefit Plan Election Change Certificate

DD 2656-10 – Former Spouse SBP Deemed Election (Former Spouse fills out)

CG-7430 – Blended Retirement System Election

DD-2293 – Application to Collect Former Spouse Payments

DD-2656 – Application for setup of Retired Pay Account (https://www.dfas.mil/retiredmilitary/forms.html)

Note:  This is an enhanced PDF and may not open correctly in your browser

When you click on the form if you get a white screen, Please follow the step below or see "How to open the DD-2656 and other advanced PDF forms on a CG standard workstation" for examples.

1. Find your save button and click on the save button
2. Choose the location you want to save the Adobe Acrobat Document “PDF” and click save.
3. Go to your save location and open the document from there.
4. If you do not have Adobe Acrobat Reader on your computer, you can download one for free by visiting www.adobe.com