USCG Pay & Personnel Center             

Mission Statement: To support the fleet’s ability to plan, execute, and ensure reimbursement for Coast Guard temporary and permanent change of station travel by:

• Supporting: Travel planning, execution, and reimbursement for permanent and temporary changes of station.
• Managing: System access, audits, training, processing all separation and retirement claims, civilian PCS claims, and communication with stakeholders (contractors, IT, finance, etc.).
• Optimizing: User experience for Coast Guard travelers and Approving Officials.
• Ensuring: System accuracy, functionality, and compliance with regulations.
• Providing: Guidance, updates, and support through various channels (websites, webinars, customer service).

Helpful Links:

PPC Travel Webpage

PPC Travel SharePoint Site

Mission Statement: Our mission is to deliver compassionate and responsive customer support services to all Coast Guard military members, retirees, annuitants, and other customers, in direct alignment with the Department of Homeland Security’s missions. We aim to empower both the customer and their servicing yeoman by providing the necessary tools, knowledge, and skills to ensure effective operations and seamless support.

Mission Statement: Provides superior support to our workforce deployed globally and here in the United States by administering the Coast Guard service-wide exam (SWE), executing enlisted advancements, validating creditable military service time, correcting military HR data inaccuracies, and validating military source documentation.

• POC for PSC-directed reductions and meritorious advancements
• Execute SWE process
• Maintain military advancement lists and execute military advancements
• Develop statements of creditable military service e.g. SOCS, Sea SOCS, TOSS, Reserve Points Statements, Estimated Earnings Statements (CAT-62 /"Catch-62”), Early RET1 Calculations, and BRS Proxy Enrollments
• Update and correct military members’ names and genders
• Validate military source documentation
• Update contract dates
• Update military HR data as directed by BCMR, PRRS, SOCS
• Process and monitor the Reserve Discrepancy Report
• Correct Job Data and PCS mismatches
• Serve as SME for all ADV Branch functions 

Helpful Links:

Advancements

PPC Advancements

Misson Statement: Serve as initial entry point for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for Direct Access (DA). Deliver high quality customer service to customers by answering questions promptly and accurately.

Helpful Links:

PPC Customer Care

Direct Access/Global Pay User Guides, Tutorials and Webinar Recordings

Retired Direct Access Global Pay Self Service

Mission Statement: PPI provides project\requirement management services which includes oversight of internal IT projects, documenting requirements and testing those requirements to ensure their operating as expected. PPI also provides business process and business process performance consulting to PPC business process owners.

• Coordinate Requirement Management Activities between the PMO and OSC on behalf of Senior Management and PPC Process Owners
• Provide Business Process and Business Process Performance Consulting\to Senior Management and PPC Process Owners
• Manage PPC’s overall involvement in large scale Information Technology\User Validation Testing projects that impacts PPC Human Resource Management System functionality
• Coordinate PPC PAL Reprogramming Reviews (PRR) and Organization Modification Requests (OMR) for successful submissions
• Manage PPC’s Concurrent Clearance Responses

Mission Statement: Our mission is to simplify and improve processes, giving time back to our workforce by enhancing HR Self-Service and YN functions. We develop clear guides, checklists, and on demand training to help YN confidently and successfully perform their duties. Additionally, we provide oversight tools to ensure accurate and timely support, highlighting areas of   strength and opportunities for improvement.

• Build, publish and maintain Quality Assurance tools and champion systems improvements for the field.
• Provide business case to justify necessity and support priority for requested system changes.
• Maintain effective partnerships with CG-1, C5ISC, PSC and others to translate user concerns into actionable work
• Continually update, maintain, and modernize the Personnel and Pay Procedures Manual (3PM), the procedural manual for all human resource processes.
• Create and maintain Travel step-by-by step user guide and video tutorials for all PPC customers.
• Create and maintain Direct Access step-by-step user guides and video tutorials for all PPC customers.
• Continually stive to provide relevant training opportunities via live webinar offerings, On-Demand sessions, and other training platforms to PPC customers.

Helpful Links:

PPC Innovation, Procedures & Governance

Mission Statement: Where pay happens! We verify & distribute active duty & reserve payrolls, collect salary offsets for third parties, implement legislative & policy changes, implement processes, and recommend system edits, to guard against fraud or abuse, and facilitate correction of transaction exceptions.

• Timely & Accurate payrolls
• Effective collection of debts
• Timely & Accurate implementation of legislative policy changes
• Implementation of organizational changes (OFCOs) without impacting customers
• Accurate Leave accounting
• Maintain pay and allowance tables.
• Develop annual payroll processing schedule. Initiate bi-monthly payroll finalization process.
• Process manual pay adjustments and off-line payment requests.
• Issue overpayment/indebtedness due process notifications. Process requests for waiver/remission of indebtedness.
• Process third party salary offset requests (e.g., AAFES, CITI – GTCC, Tuition Assistance, and Military Housing Offices).
• Perform variety of centralized input (Thrift Savings Plan, Bonuses, Saved Pay, Savings Deposit Program, Family Supplemental Subsistence Allowance, Physician’s Assistant Pay, lump sum Montgomery GI Bill deposits, and Casual cash payments by other services).
• Assist Servicing Personnel Offices (SPOs) in pay administration. ID errors and provide corrective guidance.
• Process retroactive pay adjustments due to statements of creditable service.
• Review & submit changes to system procedures.
• Comply and Pass CG-85 and KPMG audits
• Administer annual leave carryover policy.

Helpful Links:

Military Accounts Support (MAS)

Mission Statement: Ensuring a smooth transition from the Coast Guard to you next milestone!

• Certify Death Gratuity and final pay entitlements for deceased service members. Issue payments to NOK.
• Issue final pay and allowances for all separating service members to include separation pay or disability severance pay when authorized.
• Establish Out of Service Debts. Notify former members of debt.
• Review/correct disposition of accrued leave and deduct final pay for monies owed to the government
• Review tax reports; verifying income and tax withholding. Adjust federal, state and FICA tax as needed. Adjust taxes for Combat Tax Exclusion and Combat Leave.
• Issue Retirement, Presidential Appreciation and Spousal Appreciation Certificates to all retiring members.
• Issue IRS Forms W-2 & 1095c to all military members. Issue corrected W2s as needed.
• Issue Total Qualifying Service Letter (TQS) and Survivor Benefit Plan Election form (SBP) to all Reservists completing 20 years of qualified service.
• Process Verification of Employment under the FOIA.
• Process Incapacitation Pay for Reservists.

Helpful Links:

Separations

https://www.dcms.uscg.mil/ppc

Mission Statement: The Retiree and Annuitant Services (RAS) Branch provides excellence to over 63,000 USCG, USPHS and NOAA heroes in pay and personnel services. We are honored and privileged to serve those who served.

• Provide all pay and personnel support and services to USCG, USCGR, USPHS, and NOAA retirees, annuitants, and former spouses
• Provide all pay and personnel support and services to individuals retiring with disabilities, often in partnership with VA
• Provide determinations of ID card eligibility for former spouse initial determinations, incapacitated children, parents and parents-in-law
• Track and implement legislative and policy changes​

Helpful Links:

Pay and Personnel Center (PPC), Retiree and Annuitant Services

Mission Statement: Provide the highest quality customer service and support for all internal and external stakeholders   throughout the Pay and Personnel Center, the Coast Guard and DHS.

Mission Statement: Provide superior financial accounting support for all Military Payroll internal and external stakeholders.

• Reconcile Military Payroll Accruals and Disbursements using various reports from Direct Access
• Complete monthly Military Payroll General Ledger Reconciliations in General Ledger Accounting Military Subledger (GLAMS) application
• Manage IRS and State Tax Reporting for Military Payroll
• Calculate and make Military Payroll Federal Tax Payments
• Manage Military Payroll Fund Balance with Treasury
• Manage Direct Remittance Collections and Deposits for Military Payroll
• Provide Military Payroll accounting data to the Finance Center and USCG Headquarters

Mission Statement: Provide superior financial auditing and internal control support for all Military Payroll internal and external stakeholders.

• Execute annual Actuarial Review for Active Duty and Reserve data file.
• Execute annual Actuarial Review for Retirees and Annuitants data file.
• Manage and support Internal Control Reviews for OMB A-123 compliance initiated by CG-85, Risk Assessments, Walkthroughs, Test of Design, Test of Effectiveness quarterly sample testing
• Liaison for all internal and external financial, compliance and internal control audits and on-site visits.
• Conducts PPC IR Quality Control Reviews providing feedback and recommendations to process owners
• Communicating results of all Audits
• Supporting audit remediation efforts and corrective action plan monitoring

Mission Statement: Provide accurate, effective, and efficient legal advice and services to the PPC command and staff and PPC external customers on legal matters and issues affecting PPC operations and activities. Additionally, provide legal support to CG-LGL and PSC-SJA on pay-related issues affecting the Coast Guard.

• Provide accurate, well researched, and relevant legal advice to the PPC command and staff.
• Ensure legal sufficiency of court orders and application documents used to determine division of retired pay entitlements under 10 U.S.C. §§ 1408.
• Ensure legal sufficiency of court orders and application documents used to determine Survivor Benefit Plan (SBP) entitlements under 10 U.S.C. §§ 1447-1454.
• Ensure legal sufficiency of court orders and application documents used to implement involuntary allotments from commercial creditor judgements.
• Serve as Coast Guard's designated agent for legal process and ensure legal sufficiency of court orders and application documents used to implement child and spousal support orders.
• Ensure legal sufficiency of court orders and implement actions for debtors seeking relief in Bankruptcy Court, including filing claims as a creditor in Bankruptcy Court on behalf of the Coast Guard.
• Provide dependency determinations for members seeking to make individuals, such as wards and parents, their family member dependent.
• Respond to FOIA and Privacy Act requests received at the PPC.
• Provide legal counsel and advice to the PPC command and staff on employee relations and labor management issues.
• Assist with implementing new statutory provisions impacting on pay-related matters.
• Provide review and recommendations to CG-LGL on BCMR applications with pay-related issues.
• Serve as the Servicing Personnel Office for members in confinement or on appellate leave, ensuring that member pay and personnel actions are timely and accurately processed.