Direct Access Multi-Factor Authentication
Effective Jan 5th, 2026 All non-cac holders will be required to enroll in MFA to access Direct Access. For assistance, please contact the C5I Service Center Product Support Desk at 800-821-7081 or send emails to: SMB-USCG-KerWV-ProductSupportSD@uscg.mil
PPMs
As of 21 April, 2026 the Financial Service Center (FSC) has completed the tax withholding and reporting review and corrected all tax reporting issues. If you're receiving this email and have not already received a W-2c from PPC, there were no errors with your original tax reporting, and you will not receive any corrected tax documentation. If you have not already filed your 2025 taxes, please proceed using the original Coast Guard W-2 issued by PPC in January.
FSC is still completing audits of potential PPM overpayments, and no notifications for overpayments have been released to date. Once the lapse is complete, FSC will begin notifying members who received an overpayment and instruct those members on the next steps related to those overpayments.
We regret any inconvenience this uncertainty this has caused. Please contact FSC's Customer Service Team (FIN_SMB_Customerservice@uscg.mil) if you have any questions.
RETIRED PAY
PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.