E-GOV TRAVEL SYSTEM (ETS) E-MAIL ISSUE RESOLVED
The issue preventing ETS emails from being received to USCG email addresses has been resolved. Please re-initialize the accounts that did not have access, and the member should now receive the link to reset the account. Remember to have them check junk mail.
Please note a change with the update- these initialize links are now only active for 24 hours - anything after that will need a new link. Forgot Password button links are only active for 5 minutes
All emails for documents pending approval/status/reservations/etc... - should be coming through to the USCG email addresses.
TRICARE ALLOTMENT VERIFICATION
Following the DEERS incident and cancellation of TRICARE allotments in the past, you are strongly encouraged to verify an active allotment and status. You are not in danger of being dropped due to a 90-day grace for coverage. Any discrepancies can be resolved by submitting a PPC Help Ticket to re-establish the allotment: PPC-DG-CustomerCare@uscg.mil
We are aware of the problem with the TRICARE allotment(s) disappearing from pay slips. We are working with programmers to correct it. In the meantime, we encourage you to call TRICARE to ensure that your payment is current, and your coverage is not suspended.
TRICARE EAST: 1-800-444-5445 / TRICARE WEST: 888-874-9378
We apologize for the inconvenience, and we are doing our best to resolve the issue as quickly as possible.
PASSWORD RESET
If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.
Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.
Guide: Passwords and Set up/Update Security Questions
RETIRED PAY
At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.