Direct Access, Retiree/Annuitant, Travel Customer Care
Call 866-PPC-USCG (772-8724)
Available Support ~ 0730-1600 (Central time) M-F
Trouble Ticket Email: ppc-dg-customercare@uscg.mil
We strive to provide the best service possible!
To ensure a positive experience for everyone, we kindly ask that all interactions with our technicians be conducted respectfully.
Please note our Ticket System does not reply with an assigned number.
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CUSTOMER CARE INQUIRIES
PPC Call Center Technicians are prohibited from performing most inquiries.
All Active Duty and Reserve members requesting PPC assistance must submit a PPC Customer Care Ticket. Please see FAQ page for more details: CCB FAQ
Customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues. If the P&A Office is unable to resolve it, the P&A Office is to contact the servicing SPO. If the servicing SPO is unable to resolve the issues, the SPO will contact PPC.
TRAVEL INQUIRIES
PPC Customer Care Call Technicians do not have the ability to unlock any users accounts.
Any member with travel related inquiries will need to be contact your local travel AO. If your AO is unable to resolve the inquiry, your travel AO must submit a PPC Customer Care Ticket for assistance. Please see FAQ page for more details: CCB FAQ
RETIREE/ANNUITANT INQUIRIES
PPC Call Center Technicians are prohibited from performing most inquiries.
We assist customers through getting issues identified and elevated by creating trouble-tickets for review and action that to go to the Retired Annuitant Services (RAS) branch. You may also submit an email that feeds into the trouble ticket system via PPC-DG-CustomerCare@uscg.mil. Please ensure your request contains a front and back copy of members photo ID and all required forms located at: Pay and Personnel Center (PPC), Retiree and Annuitant Services (uscg.mil). Direct Access Self Service remains the most secure and efficient means of managing your account.
NEW: Retiree FastPass Now Available!
To avoid a wait time, it is strongly recommended that Retiree/Annuitants that have not received a Call Back Request as promised, submit a PPC Retiree FastPass ticket.