USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Competency Dictionary Updates May 2024

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May 14, 2024 —

The Competency Dictionary has been updated effective May 2024: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1).

There have been 42 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the spreadsheet. The changes are as follows:

32 Competencies created:

DATALYI Data Analyst I
DATALYII Data Analyst II
BASSOPER Biometrics Operator
AMIA AMIA 10x10 HI Certification
HS20 Aviation Physician Asst
HS21 PA-Designated (APA-D)
HS22 Hyperbaric Medical Officer HMO
HS23 Dive Medical Officer (DMO)
HS25 Marine Medicine Specialist
HS26 Psychiatric PA or NP
HS27 Emergency Medicine PA or NP
HS28 Health Informatics MO
HS29 Orthopedic PA or NP
PHY000 Initial Resident
PHY001 General Medical Officer
PHY002 Family Medicine Physician
PHY003 Internal Medicine Physician
PHY004 Pediatrician
PHY005 Preventive Medicine Physician
PHY006 Occupational Med. Physician
PHY007 Aerospace Med. Physician
PHY008 Emergency Medicine Physician
PHY009 Psychiatrist
PHY010 Aviation Medical Officer (AMO)
PHY011 Flight Surgeon
PHY012 Undersea Medicine Officer
LMRWC West Coast LMR BO
FASTTECH FAST Team Technician
FASTLEAD FAST Team Leader
HRESFLD HR Field Enlisted Evaluation
TWH-ER TWH Eng Rep - AVI
EM20A Gyro Compass Tech

7 modified:

ALSORCAN All Source Analyst
CRYPTAN Cryptologic Analyst
CRYPTDP Cryptologic Deployer
HR-DAO HR Decedent Affairs Officer
HS18 Physician Assistant - Senior
HS19 Physician Assistant-Master
SIGLA SIGINT Language Analyst

3 Inactivated:

DATANLYS Data Analyst
STA-CDO Station Command Duty Officer
INT-JDA Intelligence Joint Duty Assign

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.