USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. In the meantime, please submit a trouble ticket (or call), so one of our technicians can assist in resetting your password.

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Competency Dictionary Updates May 2024

PRINT | E-MAIL

May 14, 2024 —

The Competency Dictionary has been updated effective May 2024: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1).

There have been 42 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the spreadsheet. The changes are as follows:

32 Competencies created:

DATALYI Data Analyst I
DATALYII Data Analyst II
BASSOPER Biometrics Operator
AMIA AMIA 10x10 HI Certification
HS20 Aviation Physician Asst
HS21 PA-Designated (APA-D)
HS22 Hyperbaric Medical Officer HMO
HS23 Dive Medical Officer (DMO)
HS25 Marine Medicine Specialist
HS26 Psychiatric PA or NP
HS27 Emergency Medicine PA or NP
HS28 Health Informatics MO
HS29 Orthopedic PA or NP
PHY000 Initial Resident
PHY001 General Medical Officer
PHY002 Family Medicine Physician
PHY003 Internal Medicine Physician
PHY004 Pediatrician
PHY005 Preventive Medicine Physician
PHY006 Occupational Med. Physician
PHY007 Aerospace Med. Physician
PHY008 Emergency Medicine Physician
PHY009 Psychiatrist
PHY010 Aviation Medical Officer (AMO)
PHY011 Flight Surgeon
PHY012 Undersea Medicine Officer
LMRWC West Coast LMR BO
FASTTECH FAST Team Technician
FASTLEAD FAST Team Leader
HRESFLD HR Field Enlisted Evaluation
TWH-ER TWH Eng Rep - AVI
EM20A Gyro Compass Tech

7 modified:

ALSORCAN All Source Analyst
CRYPTAN Cryptologic Analyst
CRYPTDP Cryptologic Deployer
HR-DAO HR Decedent Affairs Officer
HS18 Physician Assistant - Senior
HS19 Physician Assistant-Master
SIGLA SIGINT Language Analyst

3 Inactivated:

DATANLYS Data Analyst
STA-CDO Station Command Duty Officer
INT-JDA Intelligence Joint Duty Assign

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.