What do I do if OWA keeps asking for my PIN?

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April 24, 2020 —

If this occurs do not enter your PIN as requested. Multiple attempts to input your PIN may lock out your access.

1. Close the OWA browser window and completely exit your browser. This may be a Certificate error. 2. Open a new browser window and go to: https://cg.portal.uscg.mil/Pages/main.aspx.

3. If you can access CGPortal, then your certificates are okay. Attempt OWA again.

4. If the problem persists you may need to reboot your computer.

5. Multiple attempts to input your PIN may lock out your access.

6. If after reboot OWA still does not allow you to use email without entering your PIN, we recommend using VPN and the Outlook desktop application.

7. If you also cannot open CGPortal or are locked out and cannot access your machine you may need to go to a RAPIDS ID Office to reset your CAC certificates.

8. If you have recently received a new CAC card you may need to sync your certificates with active directory: https://cg.portal.uscg.mil/units/c4itsc/reference/Library/Job%20Aids_Tech%20Tips/C4ITSC_FSD_TechTip_ActivClient_Reset_Cache.pdf


The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.