April 15, 2020

How do I sync my files for offline use on my Coast Guard laptop?

In order to sync your files, you will have to be plugged into your office workspace. Prior to unplugging your computer, follow the instructions provided in the below portal link below:https://cg.portal.uscg.mil/units/c4itsc/reference/Library/Job%20Aids_Tech%20Tips/C4ITSC_FSD_TechTip_Win10_WorkingOffline.pdf

April 15, 2020

I don't have VPN (Cisco AnyConnect) software on my Coast Guard laptop. How do I get it?

First verify that your Coast Guard laptop doesn’t have the software. To do this select the magnifying glass in the lower left hand corner of the screen and type “any” in the search box. CISCO AnyConnect Secure Mobility Client will appear, if installed. For guidance on connecting via VPN, please visit https://www.dcms.uscg.mil/Telework/.Your Coast

April 8, 2020

Can we use Microsoft Office365 from home?

Microsoft Office 365 is not yet available for use. However, you can prepare yourself for the upcoming change by taking Microsoft Office365 training available at https://cgcos.level0help.com/home. You will need a CAC reader to access the website where you can view training videos as well as written material on a variety of already existing programs

April 8, 2020

How do I set up VDI software on my personal computer?

To set up VDI software on your personal computer, please visit https://cg.portal.uscg.mil/units/tiscom/Services/SitePages_EISI/Virtual_Desktop.aspxPlease keep in mind that there are other options to log on to the Coast Guard network. Please start with number one, and then add capacity as needed: Offline or “off-network” telework: No bandwidth

April 8, 2020

Can I use the Coast Guard’s Blackberry software on my personal phone?

No, personally owned mobile devices are not authorized for use on the CG One network or with CG Blackberry Mobility services.

April 8, 2020

Can I forward Coast Guard files or emails to my home email account, in order to continue to work from home and off network?

Forwarding work files that are not internet releasable is not authorized. Use of personal email to conduct official business is not authorized. If you have files that are internet releasable and do not contain PII, you may forward those to your home email account.

April 8, 2020

Is the Coast Guard working on expanding access to the Coast Guard network?

Yes. CGCYBER and the C4ITSC are working on several initiatives to establish network bandwidth and Remote Access capabilities to support the increased demand. However, if you aren’t able to log in, Outlook Web Access (OWA) is a good option. OWA has less capability than VDI or VPN, but will let you access your Coast Guard email, calendar, and tasks.

April 8, 2020

Should I auto-forward my desk phone?

When you forward your desk phone, a single phone call consumes two VOIP phone lines which further congest the CG One Network. Please use Out of Office or Skype “status” messages to provide alternate contact numbers, or check your voicemail frequently.

April 8, 2020

What should I do if I’m teleworking and can’t get into VDI?

CGCYBER and CG-6 are expanding Remote Access capabilities to support the greater demand. If you are unable to access the Coast Guard Network (CGN) from VDI it is likely that the system is operating at maximum capacity. Consider other options that will allow you to continue teleworking. VDI uses a relatively large amount of bandwidth relative to all

April 8, 2020

What if I don’t have a CAC reader?

If you need a CAC reader, ask your unit if there is one available. CAC readers can also be purchased for less than $40 through major retailers, although you will not be reimbursed and will be responsible for maintaining the device, per COMDTINST 5330.4.