April 24, 2020

Where can I find help using Sharepoint while teleworking?

Most questions can be answered through the online training and reference guide here, this can be accessed with a CAC Reader: https://cg.portal.uscg.mil/cgportalhelp/Pages/cgportalhelp.aspx

April 24, 2020

Should I update my government-furnished mobile device?

Yes, you should update the operating system (OS) on your mobile device as soon as the manufacturer makes an update available. There is no need to wait for CG-CYBER to notify users unless you are an Electronic Flight Bag user. Please see ALCOAST 090/20 for more information (you must have a CAC reader to view):

April 21, 2020

Commercial Virtual Remote (CVR) Teams FAQs

 Question: What is Commercial Virtual Remote Environment (CVR) Teams?Answer: Commercial Virtual Remote Environment (CVR) Teams is a DoD platform used to communicate with a group of people. This program can be used to host virtual meetings to talk with each other or for other general audio/video/chat. Question: Can I store information or upload

April 15, 2020

How can I manage conference lines with multiple members?

If your office has multiple conference lines to share, it is recommended that you manage the lines through the calendar in Outlook, and allow calendar access to those people. This will allow members to schedule time slots in the calendar for the shared conference line. To set up a shared calendar, contact your local information technology (IT)

April 15, 2020

How do I share files on the Coast Guard Portal to specific people?

In order to share files on the Coast Guard Portal to specific people you will need to share the full URL, not a short link. Outlook Web Access (OWA) will not recognize the short link. You will also need to make sure the person or people you want to share that file with have the proper permission in portal. Click the following link for details:

April 15, 2020

How do I obtain Anti-Virus software for my personal computer?

You can download anti-virus software for your personal computer by following the instructions at the internal Coast Guard Portal link below:https://cg.portal.uscg.mil/units/cybercom/IAD/SitePages/Home%20Anti-virus%20and%20User%20Cyber%20Security%20Awereness.aspx

April 15, 2020

Can I plug my Coast Guard external hard drive into my personal computer?

External encrypted hard drives are authorized to be connected to personal computers provided all files are edited and managed from the external hard drive. No files shall be transferred to a personal computer and transferred back to the hard drive. Computer security best practices must be followed. Anti-virus software, operating system (O/S)

April 15, 2020

How do I connect to network drives on VDI/VPN?

In order to connect to the network drives you must first connect to the Coast Guard network. Once you have done this through VPN or VDI and have accessed the Coast Guard Network, connecting to the network drives is the same way as if you are docked at your desk at work; select the drive you need from the File Explorer. For guidance on connecting

April 15, 2020

Can I use my home printer/scanner from my government computer while working from home?

Users must follow to the USB policy for Government Furnished Equipment (GFE). Printers, scanners and other home USB devices are not authorized for use with GFE. The approved equipment list is available at: https://esuit.uscg.mil/ESUIT-Home/Entry/ProductList2.aspx. A wired mouse, keyboard and CAC reader without the ability to store information are

April 15, 2020

What can I plug into my CG laptop? (Mouse, Keyboard, Monitor)?

Users should not introduce or use software, firmware, or hardware that has not been approved by CGCYBER. *** Do not plug USB devices such as phones into your CG laptop *** USB mouse, wireless mice, USB Keyboard, USB CAC reader, video cables, Ethernet cable, and monitors without any capability to record and/or store information are authorized. Any