Identification (ID) Cards
Personnel Support Department
The PSD Customer Service Center is chartered with issuing ID cards.
Personnel may schedule ID cards using the following: https://rapids-appointments.dmdc.osd.mil/appointment/default.aspx
- Location: Administration Building, first floor
- Main Customer Service Center #: (907) 228-0319
Hours for Appointments
Note: Walk-Ins are only accepted for locked, broken, or lost ID cards.
- Monday 1300-1500
- Tue-Wed 0800-1100 & 1300-1500.
- Thu 0800-0930 & 1300-1500.
CLOSED on all Federal and National Holidays and for Command Sponsored Liberty.
All customers should bring two forms of current ID to an appointment. The following provides a list of acceptable identity documents: https://www.cac.mil/Portals/53/Documents/List_of_Acceptable_Documents.pdf. The sponsor must be present for dependent ID cards.
Updating Addresses in DEERS
Address Changes - Members can e-mail address changes to the DEERS/RAPIDS database via the internet. The e-mail address is: addrinfo@osd.pentagon.mil. It is recommended you use all lower-case letters when typing the e-mail address.
E-mail must contain:
-
Sponsor’s name and Social Security number.
-
The address change you want to make.
-
Names of other family members affected by the address change.
-
Effective date of the address information.
-
Your telephone number and area code (if available).
-
Other information, such as the addresses for geographically separated family members, will be processed if you provide it.
If you don’t wish to provide this information over the internet e-mail, you can update your address records in DEERS by using one of the following four methods:
-
Calling the DEERS Support Office at one of its toll-free numbers:
1-800-334-4162 (California Only)
1-800-527-5602 (Alaska and Hawaii)
1-800-538-9552 (All Other States)
-
Faxing address changes to (831) 655-8317