U.S. Coast Guard Base Ketchikan

Juneau Clinic

Clinic Phone Number: (907) 463-2140

Check-In/Out Process at the clinic: If you are new to the area or are departing Juneau you should check-in or check-out with the clinic to ensure that you know your benefits whether you are settling in Juneau or are hitting the road to your new duty station. Checking-in to a new unit is a busy time and we want to ensure that all newcomers are briefed on all the great benefits you are entitled to through the Juneau Clinic.

*** Please ensure to bring your health records and command check-in/out sheets.

After Hours Urgent Care: Outside of normal posted clinic hours, all Active Duty personnel are responsible for contacting the Duty HS prior to seeking urgent/non-life threatening care at (907) 723-0488.

Active Duty Emergency Room Visit Follow-Up Policy: Active duty personnel that are seen at the local urgent care or emergency room must follow-up with their Primary Care Manager (Juneau Clinic) on the next business day following discharge from the Hospital ER or sooner as the circumstances dictate. This is to ensure that your doctor is kept current on your health care needs and can take appropriate action on any recommendations made by the ER physician.

Emergency Services: The Juneau Clinic does not have an "emergency room"; if you need emergency medical care, dial 911. Patients requiring ambulance emergency service will be taken to Bartlett Regional Hospital emergency room via the local Ambulance Service.

Pharmacy Services:

The Juneau Clinic does not dispense prescription medications. Over-the-counter medication services are available. Each family is permitted 2 items per week; a list of over-the-counter medications can be obtained at the clinic. Prescriptions pharmacy services are available through the TRICARE Mail Order Program as well as TRICARE network pharmacies. If you get a prescription from the clinic, we can help you determine what option is best for you.

TRICARE Mail Order Program: The mail order pharmacy program, offered by TRICARE, is the least expensive option for retirees or dependents. Medications will be delivered directly to your home free of shipping charges. Refills can be ordered via phone, online, or by mail. To enroll in TMOP call 877-363-1303 or visit www.express-scripts.com/TRICARE. Beneficiaries with other insurance are not eligible for TMOP.

Retail Pharmacy: For members who are TRICARE Prime or Prime Remote, prescriptions can be filled at a network pharmacy in town. A list of network pharmacies is available at the Juneau Clinic.

Clinic Complaint/Concern process: Our goal is to ensure every patient seeking service is satisfied with the care and service that they receive. The Patients Bill of Rights and Responsibilities provides a mechanism to initiate, review and resolve problems experienced by patients. Patients experiencing problems at the Juneau Clinic should first contact the Clinic Supervisor. Unresolved matters should be addressed first to the Clinic Administrator then to the Regional Manager. Please call 907-463-2140 to schedule an appointment to talk to the Clinic Supervisor.

What to do if you've received a bill: For TRICARE related concerns or questions contact United Healthcare (UHC) Military West at 1-877-988-9378.

Additionally, please be aware that incorrect DEERS information may cause delays in receiving referrals and may cause claims to be processed improperly resulting in your dependents being charged for covered medical benefits. To avoid these problems, update your address and dependent information upon reporting aboard AND with any subsequent changes at: www.tricare.mil/deers

MyTricare: Signing up on www.mytricare.com is a quick and easy way to find providers, monitor referrals, authorizations, and access to your Explanation of Benefits (EOB).

Patient Advisory Committee (PAC): PAC meetings are held quarterly to provide open communication between the Coast Guard "Medical Command" in Alaska (HSWL Regional Practice District 17 - which includes the Kodiak, Juneau, Sitka and Ketchikan CG clinics) and CG units in Alaska and CG DEERS eligible healthcare recipients in Alaska. Participation in these meetings is highly recommended. Contact your supporting Coast Guard Clinic to inquire about the next PAC meeting.