CWTSato Contact Information - see the Traveler Information page under How Do I Make Travel Reservations?
CWTSato Online Tools - (Note - Your logon/username for the ETS (E2 Solutions) is USCG-1234567; where the #'s are replaced by your CG Employee ID number).
CRITICAL NOTE - Your initial log on for the ETS must be completed within 72 hours when your invitational email arrives. This welcome site will activate your profile at the initial log on and send you a temporary password to the e-mail address on file with your profile. Once you log in, ensure your profile is up to date and your "approval pools" show your correct supervisor, authorizing official (AO) and funds manager (FM).
If you require assistance there are Travel Assist Teams available 0800-1700 866-800-USCG (8724). When prompted select your geographic region for customer care. If located OCONUS you may choose any region.
ETS; E-Gov Travel Services (E2 Solutions) or ETS Alaska - E2 is CWTSato's travel platform which serves as a single gateway to the CWTSato travel online booking tool, GetThere. It manages all aspects of travel and provides travel managers with the tools to effectively track compliance, manage cost and support their travelers.
E2Solutions simplifies and streamlines the entire travel authorization and approval process by providing:
- Paperless travel authorization and voucher process, including comprehensive approval routing with email notifications
- Robust calculations, including per diem with consideration for leave, mileage, currency conversion and international date line issues
- Travel advance features
- Online booking and travel management services
- "Travel for others" feature, allowing designated individuals (known as travel arrangers) to make travel plans for other users
- Financial system integration, allowing automatic obligation and de-obligation of funds
- Foreign currency conversion
- Pre-populated vouchers based on configurable agency expense mappings
- Split disbursement
- Electronic fund reimbursement and credit card management
- Robust audit trail for actions on all documents
- Complete audit features
- Customizable portfolio of reports for viewing, printing or downloading for further analysis
- Comprehensive system administration functions
- Flexible training services
- Customer support and help desk services via phone, fax, email or instant messaging services
- Management of unused tickets
ETS Login (you are leaving this USCG website) - ETS Alaska Login CWTSato User Guide (Quick reference guide)
Travel Profile Creation Process
a. Travelers with CG EMPLIDS (Less IRR and AUX members) - ******THIS PROCESS WILL BE UPDATED WHEN FSMS IS ONLINE***** FOR ASSISTANCE CONTACT CWTSATO CWTSato Service Center at 1-800-753-7286 and utilize the full service option.If you have had a CG EMPLID for more than 60 days, you can log onto the ETS using the links above or CWTSATO . Simply enter USCG- and your CG EMPLID as your USERNAME (ex: USCG-1234567) and then clicking on the "Forgot Password" link. On a monthly basis, new CG employees or members will have profiles created based on Direct Access data. The Traveler will be provided via an e-mail a link to these systems and requested to validate their profile by logging into the CWTSato system. For navigational or log on assistance with ETS travelers should call the CWTSato at 1-800-753-7286 and selecting option #1 for the Travel Help Desk or email them at ****
CWTSato First Log On & Profile Update Guide (LogIn Password Reset Quick Reference Card)
b. New Employees without an EMPLID (Less IRR and AUX members) - ******THIS PROCESS WILL BE UPDATED WHEN FSMS IS ONLINE***** FOR ASSISTANCE CONTACT CWTSATO CWTSato Service Center at 1-800-753-7286 and utilize the full service option. CWTSato will create a single use profile for the traveler.
c. CG Inactive Ready Reserve (IRR) Travelers - Since the majority of IRR members do not travel, travel profiles have not been created. IRR members who travel infrequently on Coast Guard funded travel orders should request the CWTSato travel agent create a single use profile for the required travel reservation. IRR members on orders such as ADOS or Title X orders, can request the creation of a CWTSato Traveler Profile to streamline the full service travel reservation process.
Please include the following information via e-mail to request a profile be created:
a. Legal First Name
b. Middle Initial
c. Legal Last Name with Suffix (JR, III, etc.)
d. Employee Type - IRR Member
e. EMPLID
f. Traveler's Business Phone #
g. Official CG E-mail Address
h. Personal E-mail Address
Please send the above information via e-mail to HQS-SMB-CGPSC-CITI-GTCC and we will notify you via e-mail once your travel profile has been created. Please allow 2 to 3 business days for the creation of your traveler profile.
d. CG Auxiliary Travelers - ******THIS PROCESS WILL BE UPDATED WHEN FSMS IS ONLINE***** FOR ASSISTANCE CONTACT CWTSATO CWTSato Service Center at 1-800-753-7286 and utilize the full service option. CG Auxiliary members traveling on Coast Guard funded travel orders are required to use the Travel Management Center (CWTSato) for common carrier (i.e. air line reservations) charged to the travel order and for rental car reservations charged to a personal credit card. Information on making full service travel reservations is available on the Traveler Information page.
(1) Infrequent CG Auxiliary Travelers - CG Auxiliary members who travel infrequently on Coast Guard funded travel orders should request the CWTSato travel agent create a single use profile for the required travel reservation.
(2) Frequent CG Auxiliary Travelers - CG Auxiliary members who travel 2 or more times per year on Coast Guard funded travel orders can request the creation of a CWTSato Immediate Traveler Profile to streamline the full service travel reservation process.
Please include the following information via e-mail to have a profile created:
a. Legal First Name
b. Middle Initial
c. Legal Last Name with Suffix (JR, III, etc.)
d. AUX EMPLID
e. Number of CG Funded Trips/Year
f. Traveler's Business Phone #
g. E-mail Address
Please send the above information via e-mail to HQS-SMB-CGPSC-CITI-GTCC and we will notify you via e-mail once your travel profile has been created. Please allow 2 to 3 business days for the creation of your traveler profile.
e. Travelers Not Assigned CG EMPLIDs (i.e. Chaplains, DOD, NAF employees, etc.) - ******THIS PROCESS WILL BE UPDATED WHEN FSMS IS ONLINE***** FOR ASSISTANCE CONTACT CWTSATO CWTSato Service Center at 1-800-753-7286 and utilize the full service option.To request the creation of a self-service logon to the CWTSato system please include the following information via e-mail:
a. Legal First Name
b. Middle Initial
c. Legal Last Name with Suffix (JR, III, etc.)
d. Employee Type[Chaplain, DOD, OGA, NAF]
e. Traveler's Business Phone #
f. Official Coast Guard E-mail Address
Please send the above information via e-mail to HQS-SMB-CGPSC-CITI-GTCC and we will notify you via e-mail once your travel profile has been created. Please allow 2 to 3 business days for the creation of your traveler profile.
Note: If immediate travel arrangements need to be made, the traveler should contact CWTSato Service Center at 1-800-753-7286 and utilize the full service option. CWTSato will create a single use profile for the traveler.
CWTSato - Effective 10/01/2021-9/30/2022
Under the Coast Guard travel management center task order with CWTSato two options are provided for making travel arrangements and different service fees are applied. Self service transactions are the preferred reservation types as they incur a much lower cost. These reservations are made where there is no agent intervention. For self service transactions where a CWTSato customer service agent totally or partially works a reservation a service fee will be applied and noted on the reservation documents. If at any time a customer service agent has to intervene with a reservation made in ETS, the service fee will automatically be increased to the non-self service fee. For example, there are numerous airlines that are classified as exception carriers that require agent intervention to complete the reservation. When reservations are made with one of these carriers the non-self service fee is automatically incurred even if the reservation is made through ETS. Again, use of ETS is the preferred method of making all reservations.
When making reservations, selection of the correct fare is important to conserving scarce travel dollars and to ensure the selection will result in reimbursement of the full cost to the traveler. Assuming the specific flights meet the mission requirements, travelers should always select the _CA fare first, then the _YCA fare, then the _DG fares, if available. For more information on selection of the correct fare, please refer to the What Fare Should I Use Guide?, the GSA-CPP_vs_DG Fares Policy Review document, and the CPP_Non-Contract-Orders-Examples.
The Secure Flight passenger vetting program will begin asking passengers to enter their full name - as it appears on the government issued identification they will be traveling with - when making airline reservations. Coast Guard travelers, using the ETS program should ensure their full name appears in their user profile. In addition, travelers need to ensure their date of birth and gender are populated in the systems when making reservations.
For more information on TSA's Secure Flight Program, please visit TSA's web site (you are leaving this USCG website).
The below process defines how you can provide feedback directly to the Coast Guard's Contracting Officer's Technical Representative for the ETS2 Contract. Before providing your feedback, please consider the following:
1. All official travel (e.g. airline, bus, ship, Alaska Marine Highway System (AMHS), rental vehicle) must be arranged through a Government Contracted TMC in accordance with the JTR/FTR, even if a non-contract fare is being purchased. The contracted TMC for the Coast Guard is CWTSato.
2. If you are considering comparing the CWTSato ticket costs which are generally GSA contracted fully-refundable fares with a non-refundable fare from Orbitz, Travelocity, etc. is not a fair comparison. If you want to use a non-refundable fare to save money, please ensure your orders authorize it.
Please include the following information with your feedback:
a. Feedback Type: [Positive/Negative]
b. Traveler's First Name
c. Traveler's Last Name
d. Traveler's EMPLID
e. Travel Record Locator Number
f. Date CWTSato Service Provided
g. Date of Travel
h. Traveler's Business Phone
i. Booking Method (Full/Self-Service)
j. Your Specific Traveler Feedback
Please send the above information to HQS-SMB-CGPSC-CITI-GTCC and we will strive to provide a timely response to any feedback received. ETS is only to be used for official government TDY travel and only when the reservation is being charged to an individually billed government travel charge card. Travelers without an individually billed government travel charge card must continue to call CWTSato for transportation